Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SAI MADHAV SANGEPU

Perth

Summary

Professional with high standards and track record of driving sales growth and enhancing customer experiences in retail industry. Strong focus on team collaboration, effective communication, and adapting to changing needs. Skilled in inventory management, customer service, and visual merchandising. Known for reliability and achieving results. Eagerly seeking a career in electrical engineering to apply technical knowledge, problem-solving skills, and a results-driven mindset in a challenging and dynamic environment.

Overview

4
4
years of professional experience

Work History

Retail Consultant

Telstra
07.2024 - Current
  • Increased sales revenue by effectively upselling and cross-selling retail products to customers.
  • Stayed current on industry trends and product knowledge to provide informed recommendations to customers looking for specific items or solutions.
  • Trained new employees on company policies, procedures, and sales techniques to expedite their onboarding process.
  • Achieved monthly sales targets consistently by building rapport with customers and attentively addressing their needs.
  • Provided exceptional customer service, resolving complaints quickly and professionally to maintain brand reputation.

Customer Sales Representative

BP Fuel Station
06.2023 - 06.2024
  • Emphasized product specifications to meet customer needs.
  • Increased customer satisfaction by addressing and resolving issues promptly and professionally.
  • Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Team Leader

Teleperformance
04.2021 - 11.2022
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

Education

Master of Information Technology - Information Technology

Kaplan Business School
Perth, WA
02-2025

Bachelor of Electrical And Electronics Engineering - Electrical And Electronics Engineering

Pallavi Engineering College
Hyderabad, India
05-2019

Diploma in Electrical And Electronics Engineering - Electrical And Electronics Engineering

VMR Polytechnic
Rampur, India
05-2016

Skills

  • Team leadership
  • Critical thinking
  • Electrical engineering standards
  • Electrical design
  • Customer satisfaction
  • Verbal communication
  • Technical skills
  • Sales development
  • Project management
  • Project planning
  • Data analysis

Languages

English
Native or Bilingual
Hindi
Full Professional
Telugu
Native or Bilingual

Timeline

Retail Consultant

Telstra
07.2024 - Current

Customer Sales Representative

BP Fuel Station
06.2023 - 06.2024

Team Leader

Teleperformance
04.2021 - 11.2022

Master of Information Technology - Information Technology

Kaplan Business School

Bachelor of Electrical And Electronics Engineering - Electrical And Electronics Engineering

Pallavi Engineering College

Diploma in Electrical And Electronics Engineering - Electrical And Electronics Engineering

VMR Polytechnic

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SAI MADHAV SANGEPU