Sai Nanditha Gundapaneni
Melbourne/ Clayton,Australia
Summary
Versatile and accomplished business professional holding a Master of Business (General Studies) from Monash University and a Bachelor of Technology in Electronics and Communication Engineering. Demonstrated excellence in client relations within the financial services sector, backed by hands-on experience in retail management and HR administration. Adept at driving performance, ensuring compliance, and delivering impactful solutions that enhance organizational efficiency and customer satisfaction. Skilled at managing complex customer interactions, optimizing workflows, and cultivating positive workplace cultures. Recognized for strategic problem-solving and exceptional communication aligned with organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
MUFG Retirement Solutions Business Services Pty Limited
Mlebourne, Victoria
01.2025 - Current
- Delivered exceptional customer service as the primary point of contact for superannuation and retirement-related inquiries.
- Consistently achieved high call assessment scores over 1.5 months, demonstrating strong communication, and problem-solving skills.
- Selected for a 1.5-month secondment in the Complaints and Resolution Team, managing complex customer issues and driving service improvements.
- Efficiently handled customer queries via phone and email, ensuring timely, accurate responses aligned with regulatory requirements.
- Collaborated with internal teams to resolve member concerns and escalate issues to support positive outcomes.
Assistant Store Manager
Chilli India
Chadstone, Victoria
10.2022 - 12.2024
- Managed daily store operations, maintaining high standards for service, quality, and compliance.
- Led and motivated staff, fostering a productive and positive team environment.
- Handled cash management and deposits with precision, eliminating discrepancies.
- Resolved customer complaints swiftly to improve satisfaction and retention.
- Conducted inventory audits to reduce waste and maintain stock accuracy.
- Trained and developed staff to enhance performance and service delivery.
- Drove repeat business through consistent customer service excellence.
- Oversaw recruitment, hiring, and onboarding to maintain optimal staffing levels.
HR Assistant Trainee
Sri Krishna Mother & Child Hospital
Andhra Pradesh , India
02.2021 - 07.2021
- Assisted with recruitment, onboarding, and maintenance of employee records.
- Supported payroll by tracking attendance and leave records.
- Coordinated training sessions, benefits administration, and performance review processes.
- Ensured compliance with HR policies and labour regulations.
- Addressed employee queries and supported engagement activities.
- Prepared HR reports and provided day-to-day administrative support.
Education
Master of Business - General Studies in Business
Monash University
Clayton, VIC12-2023
Bachelor of Technology - Electronics And Communication Engineering
VRSEC (Deemed University)
Vijayawada, Andhra Pradesh, India10-2020
Skills
- Customer Service Excellence & Complaint Resolution (Superannuation – MUFG)
- Active Listening & Effective Communication
- Problem Solving & Conflict Management
- Leadership & Team Development
- Recruitment & Onboarding
- Payroll & Benefits Administration
- Data Reporting & Inventory Management
- Stakeholder Engagement & Relationship Building
- Time Management & Attention to Detail
- Policy Compliance & Administrative Support
- Cash Handling & Financial Accuracy
Accomplishments
- Completed In-plant Training Course in Telecom Technologies at BSNL Telecommunications.
- Designed and implemented an Area and Power Efficient FIR Filter based on LUT with applications in Electrooculography (EOG).
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Telugu
Native/ Bilingual
Tamil
Full Professional
Timeline
Customer Service Officer
MUFG Retirement Solutions Business Services Pty Limited
01.2025 - Current
Assistant Store Manager
Chilli India
10.2022 - 12.2024
HR Assistant Trainee
Sri Krishna Mother & Child Hospital
02.2021 - 07.2021
Master of Business - General Studies in Business
Monash University
Bachelor of Technology - Electronics And Communication Engineering
VRSEC (Deemed University)
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