Sai Prasanna Alala
Dubbo
Summary
Dedicated Customer Service and IT support professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Customer Care Consultant
Probe Group
06.2023 - 02.2024
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
IT Support & Help Desk
Idle brain technologies
6 2021 - 7 2022
- Providing assistance and IT support to internal and external customers
- Answer calls directed to the IT support desk
- Responding emails, messages, and assists clients with their specific inquiries
- Identify and resolve technical issues
- Software/system updates, upgrades, tune-up, and installations
- Tracking and managing work records
- Compiling reports and working on data entry
- Work on mac systems and data recovery
- Design and development of website.
Retail Customer Service Representative
IGA Supermarket
10.2020 - 03.2022
- Assisted customers with finding suitable products, leading to higher sales revenue.
- Provided primary customer support to internal and external customers
- Replenishing products on shelves and display units also by maintaining inventory levels
- Maintained up-to-date knowledge of product and service changes
- Labeling and arranging large volumes of incoming stock followed by invoicing and processing credits
- Recommended products to customers, thoroughly explaining details
Pick Packer
Tismor health and Wellness
12.2018 - 08.2020
- Exhibited excellent multitasking abilities by managing multiple orders simultaneously, ensuring timely and accurate order fulfillment.
- Enhanced order accuracy by diligently following pick sheets.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
- Improved team collaboration through effective communication and coordination with coworkers.
Education
Master of Technology - Software Engineering
FEDERATION UNIVERSITY
Sydney, Australia 11.2018 - 01.2021
Skills
Leadership & Management Skills
Problem-Solving & Positive Attitude
Strong Communication Skills
Active listening & Accuracy
Computer Skills
Excellent customer service
Visa
Temporary Graduate Visa - 485, 01/01/22, 01/01/25, Full time
Timeline
Customer Care Consultant
Probe Group
06.2023 - 02.2024
Retail Customer Service Representative
IGA Supermarket
10.2020 - 03.2022
Pick Packer
Tismor health and Wellness
12.2018 - 08.2020
Master of Technology - Software Engineering
FEDERATION UNIVERSITY
11.2018 - 01.2021
IT Support & Help Desk
Idle brain technologies
6 2021 - 7 2022