Saito Keiichi
Port Melbourne,VIC
Summary
Proven customer service expert with extensive experience in the hospitality sector, notably at Nunu Restaurant. Skilled in menu presentation and adept at maintaining cleanliness, I excel in creating memorable dining experiences. Demonstrated ability to train staff on POS systems and resolve customer complaints efficiently, enhancing guest loyalty.
Overview
10
10
years of professional experience
Work History
Restaurant Waiter
Nunu Restaurant
07.2024 - 12.2024
- Greeted new customers, discussed specials, and took drink orders.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Motivated staff to perform at peak efficiency and quality.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained staff members on use of POS system.
Restaurant Waiter
Toyama Sushi
04.2018 - 09.2018
- Maintained clean and organized dining areas for optimal guest experience.
- Self-motivated,with a strong sense of personal responsibility
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Bar Attendant
Hub
06.2015 - 12.2016
- Supported event planning efforts for special occasions such as private parties or corporate events by providing expert drink reccomendations and coordinating orders
- Maximized efficiency by multitasking between drink preparetion,order taking,and payment processing during busy shifts
Education
Bachelor of Science - Science,Biological And Physical Sciences
Meiji University
Japan03-2019
Skills
- Menu presentation
- Order taking
- Cleanliness
- Customer service
- Cashier
- Physical able-bodied and Endurance
Languages
Japanese
Native or Bilingual
English
Professional Working
Timeline
Restaurant Waiter
Nunu Restaurant
07.2024 - 12.2024
Restaurant Waiter
Toyama Sushi
04.2018 - 09.2018
Bar Attendant
Hub
06.2015 - 12.2016
Bachelor of Science - Science,Biological And Physical Sciences
Meiji University
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