Saja Al Rubai
Sydney,NSW
Summary
Return to Work Coordinator with expertise in NSW workers compensation legislation and injury management frameworks. Successfully developed tailored RTW plans and managed a high-volume caseload while ensuring compliance and timely documentation. Known for meticulous attention to detail and effective collaboration with stakeholders.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Return To Work Coordinator
Altius Group
Sydney, NSW
07.2025 - Current
- Coordinated end‑to‑end injury management for workplace injuries, ensuring compliance with NSW workers compensation legislation.
- Implemented early intervention strategies that reduced claim durations and enhanced worker outcomes.
- Collaborated with insurers, treating practitioners, rehabilitation providers, and internal stakeholders to facilitate recovery.
- Developed tailored RTW plans, and graduated return schedules.
- Conducted site visits to identify suitable duties and proactively travelled to clients to support return-to-work processes.
- Managed a high‑volume caseload while maintaining accurate, timely documentation and reporting.
- Assisted workers with psychosocial injuries through person-centered communication and wellbeing-focused planning.
- Contributed to WHS initiatives by identifying injury trends and recommending preventative strategies.
Case Manager Specialist
EML Workers Insurance
06.2021 - 07.2025
- Taking responsibility of a full portfolio of workers' compensation claims with a focus on physical and psychological injuries
- Maintained relationships with injured workers, employers, and external stakeholders to facilitate successful outcomes for industrial deafness claims
- Managing multiple complex claims scenarios and applying critical reasoning to ensure a high degree of integrity in the decision-making process
- Liaised with solicitors and IMEs to support workers in managing industrial deafness claims
- Assisting in developing and providing guidance or training material to the business to ensure compliance with legislative, regulatory and policy requirements
- Developed analytical and service delivery skills with attention to detail
Claims Advisor
EML Workers Insurance
06.2018 - 06.2021
- Delivered exceptional customer service through proactive early intervention, providing clear advice, guidance, and support to injured workers, employers, and key stakeholders.
- Assisted injured workers and employers in recovery and developing return to work plans specific to their individual situation
- Collaborated with injury management specialists and technical experts to develop strategies and provide tailored advice to employers
- Trained new iCare case managers and claim advisors at Wollongong branch, receiving positive feedback for managing heavy workload and embracing new challenges
- Went to Wollongong branch for a week from 27th November 2018 until 30th November 2018 to train the new Wollongong iCare case managers/claim advisors
- Given great feedback from the iCare team - Managing heavy workload, accepting new challenges.
Sales Assistant
Urban Culture
01.2016 - 01.2017
- Delivered friendly, efficient customer service, assisting shoppers with product selection, sizing, and enquiries.
- Processed sales transactions accurately using POS systems and maintained a high level of cash‑handling integrity.
- Restocked shelves, organised displays, and ensured the store was clean, tidy, and visually appealing.
- Supported stock management by completing inventory counts, unpacking deliveries, and monitoring low‑stock items.
- Resolved customer concerns promptly and professionally, contributing to positive store reputation and repeat business.
- Collaborated with team members to meet daily sales targets and maintain smooth store operations.
Education
Travel And Tourism
Australian Careers Business College
Sydney, NSW11-2015
High School Diploma -
Beverly Hills Girls High School
Beverly Hills, NSW09-2014
Certificate 3 in Business Completed SIT30112 -
Beverly Hills Girls High School
Beverly Hills, NSWSkills
- Injury management
- Stakeholder engagement
- Analytical
- Attention to detail
- Microsoft office and computer skills
- Problem solver
- Workload balancing
- Working Independently
- Interpersonal communication
Certification
First Aid Certificate
Return to work coordination training accredited with State Insurance Regulatory Authority (SIRA)
References
Available upon request.
Timeline
Return To Work Coordinator
Altius Group
07.2025 - Current
Case Manager Specialist
EML Workers Insurance
06.2021 - 07.2025
Claims Advisor
EML Workers Insurance
06.2018 - 06.2021
Sales Assistant
Urban Culture
01.2016 - 01.2017
Travel And Tourism
Australian Careers Business College
High School Diploma -
Beverly Hills Girls High School
Certificate 3 in Business Completed SIT30112 -
Beverly Hills Girls High School