Sajan Dangol
Summary
IT graduate with commitment to high standards and results-driven approaches. Proven ability to streamline IT operations and support organizational goals. Known for fostering team collaboration and adapting to dynamic environments. Proficient in strategic planning, system integration, and problem-solving.
Also, dynamic and results-driven professional with a proven track record at Rockpool Bar & Grill, excelling in high-pressure environments. Strong multitasking abilities and exceptional customer service skills led to enhanced customer satisfaction.
Overview
8
8
years of professional experience
Work History
Bartender
Rockpool Bar & Grill
10.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Bar Supervisor
Sake Restaurant and Bar
02.2021 - 09.2024
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Web Developer Intern
Sylvex Studio
11.2023 - 02.2024
- Actively participated in WordPress communities, forums, and events to stay informed about industry trends.
- Led the development of custom WordPress themes, ensuring pixel-perfect designs and responsiveness.
- Regularly updated WordPress core, themes, and plugins to maintain optimal security levels.
- Developed custom WordPress plugins, improving site performance.
- Utilized caching techniques and minimized audits and implemented recommendations.
- Attended development programs to gain competencies and boost skill set.
IT Support Intern
Hubert
01.2022 - 04.2022
- Served as a liaison between clients and technical teams, ensuring timely resolution of complex issues.
- Providing level 1 technical support via Telephone, email, in-person and ticketing system.
- Monitored and troubleshot IT infrastructure for operating issues, identifying failures and degradation.
- Prevented potential escalations by proactively identifying recurring issues and suggesting improvements within the organization's processes or products that could address them.
- Configuring and troubleshooting printer issues. Performing basic administration tasks like User Creation, Password reset, restoring deleted accounts.
- Monitored and troubleshot IT infrastructure for operating issues, identifying failures and degradation.
Department Manager
McDonald's
09.2017 - 01.2021
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Education
The ACS Professional Year Program - ICT
QIBA
Sydney, NSW04-2023
Bachelors of Information System - Information Technology
Australian Institute of Higher Education
Sydney, NSW10-2021
Advanced Diploma - Information Technology
Academies Australasia College
Sydney, NSW09-2019
Skills
- Excellent Verbal and Written communication
- Positive attitude and calm nature
- Quick learner and strong work ethics
- Ability to adapt fast-paced environments delivering high-quality work
- Time management
- Proven track record of high-quality performance
- Highly reliable and Tech Savvy
- Team player attitude
Academic Project
Australian Institute of Higher Education - Oct 2021
Project Title: Build an e-commerce website (For online purchases of fresh fruit).
Objective: To create a customer-friendly online store for a reliable and flexible website to purchase products online.
Tools: HTML, CSS, PHP, Java, JavaScript, Bootstrap
Duties: In a group of 5, suggested ideas for front page design and wrote code and script for the website. Built a customer-friendly website using Bootstrap through the Conquer Template for layouts. Added responsiveness using CSS and implemented customer login information and code using PHP and JavaScript.
Outcome: Achieved a High Distinction on the final project.
Accomplishments
- Distinction achieved in Database Management for Business, Statistics for Professionals and Information System Projects Capstone 2.
- Earned " Player of the week " Award more than 3 times at Sake Restaurant and Bar for excellent work ethics and consistently maintaining high customer satisfaction ratings.
- " Employee of the Month " award twice while at working McDonald's (in Nov 2019 and Aug 2020)
Technical skills
Programming Languages: HTML, PHP, JAVA, JAVASCRIPT, CSS
Operating Systems: Windows OS, Mac OS, Linux, Microsoft Windows (Word, Excel, PowerPoint, Project, Outlook)
Ticketing: Zen desk, Zoho
Email Exchanges: Googles Workspace, Microsoft 365
Frameworks: Google Protocol Buffer, Bootstrap, ReactJS
Testing: Software Testing, Application Testing, Hardware Installation
Applications: Adobe Photoshop, WordPress
Professional Affiliations
- Australian Computer Society(ACS) - MemberID 4363317
Timeline
Bartender
Rockpool Bar & Grill
10.2024 - Current
Web Developer Intern
Sylvex Studio
11.2023 - 02.2024
IT Support Intern
Hubert
01.2022 - 04.2022
Bar Supervisor
Sake Restaurant and Bar
02.2021 - 09.2024
Department Manager
McDonald's
09.2017 - 01.2021
The ACS Professional Year Program - ICT
QIBA
Bachelors of Information System - Information Technology
Australian Institute of Higher Education
Advanced Diploma - Information Technology
Academies Australasia College