Summary
Overview
Work History
Education
Skills
Academic Project
Accomplishments
Technical skills
Professional Affiliations
Timeline
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Sajan Dangol

Summary

IT graduate with commitment to high standards and results-driven approaches. Proven ability to streamline IT operations and support organizational goals. Known for fostering team collaboration and adapting to dynamic environments. Proficient in strategic planning, system integration, and problem-solving.

Also, dynamic and results-driven professional with a proven track record at Rockpool Bar & Grill, excelling in high-pressure environments. Strong multitasking abilities and exceptional customer service skills led to enhanced customer satisfaction.


Overview

8
8
years of professional experience

Work History

Bartender

Rockpool Bar & Grill
10.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.

Bar Supervisor

Sake Restaurant and Bar
02.2021 - 09.2024
  • Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
  • Closed out cash register and prepared cashier report at close of business.
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Completed bar opening and closing procedures.
  • Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Web Developer Intern

Sylvex Studio
11.2023 - 02.2024
  • Actively participated in WordPress communities, forums, and events to stay informed about industry trends.
  • Led the development of custom WordPress themes, ensuring pixel-perfect designs and responsiveness.
  • Regularly updated WordPress core, themes, and plugins to maintain optimal security levels.
  • Developed custom WordPress plugins, improving site performance.
  • Utilized caching techniques and minimized audits and implemented recommendations.
  • Attended development programs to gain competencies and boost skill set.

IT Support Intern

Hubert
01.2022 - 04.2022
  • Served as a liaison between clients and technical teams, ensuring timely resolution of complex issues.
  • Providing level 1 technical support via Telephone, email, in-person and ticketing system.
  • Monitored and troubleshot IT infrastructure for operating issues, identifying failures and degradation.
  • Prevented potential escalations by proactively identifying recurring issues and suggesting improvements within the organization's processes or products that could address them.
  • Configuring and troubleshooting printer issues. Performing basic administration tasks like User Creation, Password reset, restoring deleted accounts.
  • Monitored and troubleshot IT infrastructure for operating issues, identifying failures and degradation.

Department Manager

McDonald's
09.2017 - 01.2021
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.

Education

The ACS Professional Year Program - ICT

QIBA
Sydney, NSW
04-2023

Bachelors of Information System - Information Technology

Australian Institute of Higher Education
Sydney, NSW
10-2021

Advanced Diploma - Information Technology

Academies Australasia College
Sydney, NSW
09-2019

Skills

  • Excellent Verbal and Written communication
  • Positive attitude and calm nature
  • Quick learner and strong work ethics
  • Ability to adapt fast-paced environments delivering high-quality work
  • Time management
  • Proven track record of high-quality performance
  • Highly reliable and Tech Savvy
  • Team player attitude

Academic Project

Australian Institute of Higher Education - Oct 2021
Project Title: Build an e-commerce website (For online purchases of fresh fruit).

Objective: To create a customer-friendly online store for a reliable and flexible website to purchase products online.
Tools: HTML, CSS, PHP, Java, JavaScript, Bootstrap
Duties: In a group of 5, suggested ideas for front page design and wrote code and script for the website. Built a customer-friendly website using Bootstrap through the Conquer Template for layouts. Added responsiveness using CSS and implemented customer login information and code using PHP and JavaScript.
Outcome: Achieved a High Distinction on the final project.

Accomplishments

  • Distinction achieved in Database Management for Business, Statistics for Professionals and Information System Projects Capstone 2.
  • Earned " Player of the week " Award more than 3 times at Sake Restaurant and Bar for excellent work ethics and consistently maintaining high customer satisfaction ratings.
  • " Employee of the Month " award twice while at working McDonald's (in Nov 2019 and Aug 2020)

Technical skills

Programming Languages: HTML, PHP, JAVA, JAVASCRIPT, CSS
Operating Systems: Windows OS, Mac OS, Linux, Microsoft Windows (Word, Excel, PowerPoint, Project, Outlook)
Ticketing: Zen desk, Zoho
Email Exchanges: Googles Workspace, Microsoft 365

Frameworks: Google Protocol Buffer, Bootstrap, ReactJS

Testing: Software Testing, Application Testing, Hardware Installation

Applications: Adobe Photoshop, WordPress

Professional Affiliations

  • Australian Computer Society(ACS) - MemberID 4363317

Timeline

Bartender

Rockpool Bar & Grill
10.2024 - Current

Web Developer Intern

Sylvex Studio
11.2023 - 02.2024

IT Support Intern

Hubert
01.2022 - 04.2022

Bar Supervisor

Sake Restaurant and Bar
02.2021 - 09.2024

Department Manager

McDonald's
09.2017 - 01.2021

The ACS Professional Year Program - ICT

QIBA

Bachelors of Information System - Information Technology

Australian Institute of Higher Education

Advanced Diploma - Information Technology

Academies Australasia College

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Sajan Dangol