Sajda Sthapit
Sydney,NSW
Summary
As a diligent and committed hospitality manager and barista, I bring over six years of hands-on experience in Australia’s bustling venues. My expertise lies in elevating staff performance to deliver the highest level of customer service, ensuring that every patron’s experience is nothing short of exceptional. I have a proven track record of not only meeting but exceeding company standards and sales goals. My dedication to excellence is unwavering, and I am always seeking new ways to drive success and enhance the customer experience.
Overview
2023
2023
years of professional experience
Work History
Head Barista
Fossix
Sydney
01.2022
- Demonstrated ability to provide excellent customer service in a fast-paced working environment.
- Extensive experience with espresso machines, grinders, and other coffee-making equipment.
- Proficient in all aspects of specialty coffee-making, from grinding beans to frothing milk.
- Demonstrated ability to multi-task, take orders, and prepare coffee drinks quickly and efficiently.
- Strong communication skills and ability to interact with customers in a friendly and professional manner.
- Successfully trained and supervised new baristas on proper coffee-making techniques.
Cafe manager
Queen Street Kitchen
Sydney
01.2023 - 2025
- Hire, train and supervise staff
- Develop and implement strategies to increase customer base
- Manage budgets and financial plans
- Ensure customer satisfaction
- Monitor and maintain quality control standards
- Order and maintain inventory
- Schedule and organize shifts
- Maintain health and safety regulations
Cafe manager
Brighton Le Sands Kiosk
Sydney
01.2022 - 01.2023
- Responsible for hiring and training new employees.
- Ensure health and safety standards are maintained.
- Place daily, weekly food orders and maintain in-store inventory levels.
- Maximizing business goals by planning and training staff in an effective way.
- Hiring, training, and evaluating personnel, promoting, and training employees when appropriate.
- Schedule staff hours and assign duties.
- Responsible for satisfying customers through appropriate facilities and services.
Department Manager
McDonald's, Kingsford
01.2014 - 01.2021
- Responsible for all business operations from greeting customers to quality and service.
- Establish a positive workplace environment and encourage teamwork.
- Manage the customer flow to ensure the best possible service and that no client is left unattended.
- Work to drive sales targets, motivate & direct staff to achieve the target.
- Organize breaks, allocate crew members accordingly for having excellent customer service and running the business smoothly.
- Encourage new team members to learn new things and train them.
- Communicate any problems and achievement to other managers.
Manager
Koko Kawaii
Sydney
2023
- Strong organizational and problem-solving skills with advanced written and verbal communication skills.
- Manage day to day workflow of café, ensuring all the staffs have the resources to deliver excellent customer service.
- Train employees based on the standard of the business and structure of the work areas.
- Ordering daily products and supplies required for the business.
- Cash handling, float management and accurate transactions.
- Investigate and resolve transactional issues (such as misallocations, late adjustment.) Communicate and coordinate with vendors and supplies on a daily and weekly basis.
Education
Business Administration And Management
Holmes Institute Sydney
2020
Skills
- Cash Handling Accuracy
- Customer Service Excellence
- Proficiency in Multi-Tasking
- Great Communication Skills
- Good Time Management
Timeline
Cafe manager
Queen Street Kitchen
01.2023 - 2025
Head Barista
Fossix
01.2022
Cafe manager
Brighton Le Sands Kiosk
01.2022 - 01.2023
Department Manager
McDonald's, Kingsford
01.2014 - 01.2021
Manager
Koko Kawaii
2023
Business Administration And Management
Holmes Institute Sydney