Sajjad Hossain
Liverpool,Australia
Summary
Versatile hospitality professional with a strong record in enhancing guest experiences and team performance. Demonstrated adaptability and strategic oversight during transitional phases, effectively managing operations and training initiatives. Proven ability to build lasting customer relationships while optimizing service delivery.
Overview
18
18
years of professional experience
Work History
General Manager
Ibis budget Casula
Liverpool, NSW
11.2025 - Current
- Managed daily hotel operations and ensured smooth service delivery.
- Developed marketing strategies to increase hotel occupancy and visibility in the market.
- Supervised staff training and development programs to enhance team performance.
- Tracked monthly sales to generate reports for business development planning.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Manager
Novotel Sydney City Centre
Sydney
07.2023 - 11.2025
- Assisted in managing daily hotel operations and guest services.
- Coordinated staff schedules and trained new team members effectively.
- Ensured adherence to quality standards in guest experience and service delivery.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Collaborated with departments to optimize workflow and communication channels.
Assistant Manager
Ibis budget Sydney Airport
Sydney, Australia
10.2017 - 11.2019
- Spearheaded recruitment, training, and supervision of staff to boost team performance.
- Boosted sales via high-performing team training.
- Managed budgets for enhanced profitability.
- Improved customer satisfaction with quick responses.
- Drove growth with strategic promotions and initiatives.
- Led recruitment to enhance team performance.
- Rostering and replying guest reviews.
Guest Service Agent
Ibis budget Sydney Olympic Park
Homebush, Australia
07.2012 - 01.2017
- Efficiently register guests and assign rooms, accommodating special requests when possible.
- Assist in preregistration and room blocking for reservations.
- Adhere to credit, check-cashing, and cash handling policies accurately.
- Track and understand room status effectively.
- Master room locations, types, availability, and rates.
- Utilize suggestive selling techniques to promote room sales and hotel services.
- Coordinate room status updates with housekeeping for smooth operations.
- Comprehend and implement safety, emergency procedures, and accident prevention policies.
- Maintain cleanliness and orderliness of the front desk area.
- Adapt to varying business demands and shift changes as needed.
Night Manager
Sebel Apartments Flinders Lane
Melbourne, Australia
09.2008 - 01.2011
- Manage night auditing and night shift operations, ensuring optimal performance of team tasks.
- Oversee the preparation of daily summary reports for streamlined operations.
- Collaborate with the Front Office Manager to implement and enforce financial controls, focusing on expense management, scheduling, and purchasing.
- Demonstrate initiative in problem solving, staff training, and team leadership.
- Coordinate with the Housekeeping Department to enhance guest services and improve cross-departmental communication.
- Enforce fire-life-safety procedures with up-to-date knowledge and training.
- Vigilantly report suspicious activities and hazardous conditions to Security or the Front Office Manager.
Education
Bachelor of Hospitality and Tourism Management -
Melbourne01-2011
Certificate III and IV in Hospitality Management -
Sydney International College
Sydney01-2008
Accouning Diploma -
International Institute of Business and Information Technology (IIBIT Sydney)
Sydney01-2007
A-Level (Advanced Level) -
Edexcel International
Dhaka01-2002
O-Level (Ordinary Level) -
University of London
Dhaka01-2000
Skills
- GENERAL COMPUTER KNOWLEDGE
- FIDELIO
- OPERA
- OPERA CLOUD
- FOLS PMS
- MS WORD
- EXCEL
- ACCESS
- POWERPOINT
- MYOB
- INFINITY RMS SOFTWARE PROFICIENCY
Languages
- English
- Bengali
- Hindi
Personal Information
- Nationality: Australian
- Driving License: NSW
Extracurricular Activities
- Responsible Service of Alcohol (RSA)
- NSWCUSA Cricket Umpire
Timeline
General Manager
Ibis budget Casula
11.2025 - Current
Assistant Manager
Novotel Sydney City Centre
07.2023 - 11.2025
Assistant Manager
Ibis budget Sydney Airport
10.2017 - 11.2019
Guest Service Agent
Ibis budget Sydney Olympic Park
07.2012 - 01.2017
Night Manager
Sebel Apartments Flinders Lane
09.2008 - 01.2011
Bachelor of Hospitality and Tourism Management -
Certificate III and IV in Hospitality Management -
Sydney International College
Accouning Diploma -
International Institute of Business and Information Technology (IIBIT Sydney)
A-Level (Advanced Level) -
Edexcel International
O-Level (Ordinary Level) -
University of London