Highly motivated and compassionate professional with robust expertise in patient interaction and administrative support, pursuing Medical Receptionist or healthcare-related position.
Overview
3
3
years of professional experience
Work History
Meet and Greet Volunteer
MQ Health
Macquarie Park
10.2023 - Current
Welcome visitors and patients with empathy, providing clear directions and maintaining a calm atmosphere in high-stress medical environments.
Foster positive first impressions while assisting diverse patient groups, demonstrating strong cultural awareness and communication skills essential for a medical setting.
Resolve visitor concerns promptly and implement feedback systems, contributing to improved patient satisfaction ratings.
Coordinate patient flow and emergency protocols, ensuring seamless medical centre operations and maintaining composure during critical situations.
Aged Care Visitor Volunteer
MS Plus
Macquarie Park
09.2023 - Current
Support elderly residents through companionship visits, facilitating social activities and assisting with daily routines while maintaining detailed engagement logs.
Partner with care staff to enhance resident wellbeing, coordinate recreational programs, and create meaningful connections with seniors, demonstrating teamwork in a care environment.
Foster a positive environment through active listening and empathetic communication, helping residents maintain social connections and mental vitality.
Develop and implement personalized engagement strategies for elderly residents, focusing on emotional well-being and social connection through structured activities.
School Captain
Alexandria Park Community School
Alexandria
01.2023 - 12.2023
Orchestrated school-wide leadership initiatives and established robust student support systems, driving meaningful engagement and fostering an inclusive learning environment.
Developed innovative student welfare programmes, establishing peer support networks and creating sustainable platforms for student voice and representation.
Mentored junior students and facilitated inter-year group activities, building strong relationships and promoting positive school culture.
Analysed student feedback to implement targeted improvements in school activities, enhancing overall student experience and engagement levels.
Education
B. MEDICAL SCIENCES - Biological Sciences
Macquarie University
North Ryde, NSW
11-2026
HIGHER SCHOOL CERTIFICATE (HSC) -
Alexandria Park Community School
Alexandria
12.2023
Skills
Communication
Team Collaboration
Leadership
Interpersonal Skills
Adaptability
Time Management
Problem Solving
Attention to Detail
Customer Service
Organizational Skills
Patient Advocacy
Regulatory Compliance
Medical Terminology
Confidentiality
Data Entry
Appointment Scheduling
Cultural awareness
Conflict resolution
Computer skills
Volunteer orientation
Decision-making
References
Mikaela Whealing, MS Plus, 0409287232
Dee Cantrell, Rose Bay Secondary College, 0459558865