Summary
Overview
Work History
Education
Skills
Project
Timeline
Generic

Salina Parajuli

Melbourne,VIC

Summary

Client-focused Business Manager offering diverse experience in customer service, business management, and project coordination. Quickly builds relationships with both new clients and business audiences. Quick learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

Business-Manager

HFA & Disability Services
05.2022 - Current
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Created, managed, and executed business plans and communicated company vision and objectives to motivate teams.
  • Assisted with the hiring process and training of new employees.
  • Processed vital documentation, completed forms, and obtained appropriate insurance verification and authorization for services.
  • Executed business plans to further strengthen and maximize territory sales and profits.
  • Supported business management projects by monitoring and tracking risks, issues, and action items.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Designed and developed data pipelines to acquire, clean, and process data.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Utilized data visualization techniques to present and explain complex data sets.
  • Developed customized reports, summarizing and presenting data in a visually appealing format.
  • Drafted reports and documents to improve correspondence management, schedule coordination, and recordkeeping
  • Supported business management projects by monitoring and tracking risks, issues and action items

Customer Service Representative

Namaste Indian Restaurant
03.2021 - 04.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Handled customer inquiries and suggestions courteously and professionally
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Team Leader

Catering Industries
01.2020 - 04.2022
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Held weekly team meetings to inform team members on company news and updates.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.

Education

Bachelor of IT - Information Technology

Melbourne Polytechnic
Preston, VIC
11.2023

Skills

  • Data Analysis
  • BI Tool and System Design
  • Business Intelligence Systems
  • SWOT Analysis
  • Administration and Management
  • Operational Oversight
  • Inventory Tracking and Management
  • Payroll Administration and Timekeeping
  • Business Administration
  • Process Improvement
  • Customer Relationship Management
  • Staff Management
  • Data Collection
  • Staff Training
  • Project Management

Project

Team Member, 07/2022 – 07/2023

Capstone Project, Melbourne Polytechnic

· Database project management - designed and developed Snow Gum Distillery, company Performed all database administration functions remotely for a highly secure SQL Server

· Troubleshooting and support with system errors to ensure data integrity across the board.

· Worked in a team of 3 developers to install best practices and further grow expertise in SQL, Operational, and Relational Databases

· Created biweekly backup of all data on servers to ensure 100% data reliability

· Performed all database administration functions remotely for a highly secure SQL Server.

· Participated in database design, application, disaster recovery / high availability planning, project management, ERP/3rd party software evaluation.

· Monitored data integrity of company CRM database after an order was processed.

Timeline

Business-Manager

HFA & Disability Services
05.2022 - Current

Customer Service Representative

Namaste Indian Restaurant
03.2021 - 04.2022

Team Leader

Catering Industries
01.2020 - 04.2022

Bachelor of IT - Information Technology

Melbourne Polytechnic
Salina Parajuli