Salina Parajuli
Melbourne,VIC
Summary
Client-focused Business Manager offering diverse experience in customer service, business management, and project coordination. Quickly builds relationships with both new clients and business audiences. Quick learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Business-Manager
HFA & Disability Services
05.2022 - Current
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plans and communicated company vision and objectives to motivate teams.
- Assisted with the hiring process and training of new employees.
- Processed vital documentation, completed forms, and obtained appropriate insurance verification and authorization for services.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Supported business management projects by monitoring and tracking risks, issues, and action items.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Designed and developed data pipelines to acquire, clean, and process data.
- Implemented business intelligence solutions to increase operational efficiency.
- Utilized data visualization techniques to present and explain complex data sets.
- Developed customized reports, summarizing and presenting data in a visually appealing format.
- Drafted reports and documents to improve correspondence management, schedule coordination, and recordkeeping
- Supported business management projects by monitoring and tracking risks, issues and action items
Customer Service Representative
Namaste Indian Restaurant
03.2021 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Handled customer inquiries and suggestions courteously and professionally
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Team Leader
Catering Industries
01.2020 - 04.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Bachelor of IT - Information Technology
Melbourne Polytechnic
Preston, VIC11.2023
Skills
- Data Analysis
- BI Tool and System Design
- Business Intelligence Systems
- SWOT Analysis
- Administration and Management
- Operational Oversight
- Inventory Tracking and Management
- Payroll Administration and Timekeeping
- Business Administration
- Process Improvement
- Customer Relationship Management
- Staff Management
- Data Collection
- Staff Training
- Project Management
Project
Team Member, 07/2022 – 07/2023
Capstone Project, Melbourne Polytechnic
· Database project management - designed and developed Snow Gum Distillery, company Performed all database administration functions remotely for a highly secure SQL Server
· Troubleshooting and support with system errors to ensure data integrity across the board.
· Worked in a team of 3 developers to install best practices and further grow expertise in SQL, Operational, and Relational Databases
· Created biweekly backup of all data on servers to ensure 100% data reliability
· Performed all database administration functions remotely for a highly secure SQL Server.
· Participated in database design, application, disaster recovery / high availability planning, project management, ERP/3rd party software evaluation.
· Monitored data integrity of company CRM database after an order was processed.
Timeline
Business-Manager
HFA & Disability Services
05.2022 - Current
Customer Service Representative
Namaste Indian Restaurant
03.2021 - 04.2022
Team Leader
Catering Industries
01.2020 - 04.2022
Bachelor of IT - Information Technology
Melbourne Polytechnic
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