Summary

Overview

Work History

Education

Timeline

Sally Cubis

Wyong,NSW

Summary

Customer-focused professional with a track record across retail, property management, healthcare, and government services. Known for building rapport quickly, handling complex and sensitive enquiries with empathy, and maintaining accurate and compliant records in fast-paced environments. Proactive and solutions-driven, with a strong ability to identify issues early and deliver practical, customer-centred outcomes.

Overview

years of professional experience

Work History

Retail / Customer Service

Shoesies Gosford & Terrigal

02.2025 - Current

Serve and guide customers using clear communication to assist them with appropriate styles and sizes.
Manage enquiries, resolve issues and maintain accurate records of sales and refunds.
Merchandise the shop, ensuring displays are regularly updated.

Property Manager

Sunflower Properties

10.2022 - 09.2023

Managed bookings, guest communication and digital records for twenty-two properties.
Followed established procedures for check ins, maintenance and regulatory compliance such as fire evacuation plans.
Resolved complaints and enquiries with professionalism and tact.
Ensured maintenance issues were quickly resolved to budget, and developed relationships with trades and cleaners.
Ordered and restocked sundries such as cleaning products.

Secretary to Specialists

Central Coast Haematology

02.2021 - 03.2022

Managed high volume patient enquiries via phone, email and in person.
Interpreted medical procedures and documentation requirements to ensure compliance with hospital requirements.
Maintained confidential records with accuracy and checking correspondence before sending onto third parties.
Demonstrated tact and sensitivity when supporting patients, clearly explaining next steps in their treatment and assist with booking scans and blood tests.

Marketing & Administration

NSW Spine Specialists

06.2011 - 04.2020

Coordinated events and meetings. This included preparing agendas, taking minutes and liaising with outside venues.
Managed and updated website content and email campaigns including creating patient newsletters.
Maintained accurate records and followed established and new procedures such as triaging new patients. Taking appointments and confirming patients had requested scans or blood tests prior.
Built strong relationships with internal and external stakeholders, such as GPs and Allied Health PR actioners.

Customer Service Specialist

Centrelink

01.2005 - 01.2009

Answered high volume customer phone calls advising customers of legislation and services available to them.
Used the intranet to stay up to date with government policy such as release of the Federal Budget and disaster relief payments.
Used online tools to maintain accurate records and suggest possible services and payments customers could be entitled to.
Trained and supervised new staff, in person and taking their calls to assist customer enquiries and technical issues.
Listened and advised customers with applying for benefits and outside assistance such as Social Workers where appropriate.
Advised customers regarding complex issues such as how different payments such as Parenting Payments could affect eligibility for other payments such as Family Tax Benefit.

Hospitality & Events

Various Venues

Managed bookings, service flow and event coordination.
Managed restaurants, bars and events. Budgeted, recruited and trained staff, ordered stock.
Delivered high quality customer service in fast paced environments.
Followed venue procedures and compliance requirements such as RSA.