Sally McLoughlin
West Ryde,Australia
Summary
Dynamic Residential Service Manager at Stride with a proven track record in regulatory compliance and operational management. Expert in fostering community engagement and mentoring teams, driving performance improvements, and enhancing service delivery. Passionate about implementing trauma-informed practices and building collaborative partnerships to elevate mental health support.
Overview
9
9
years of professional experience
Work History
Residential Service Manager
Stride
, Australia
10.2021 - Current
- Developed networks and built key relationships through collaborative partnerships, meetings, forums and community events.
- Ensured compliance with regulatory requirements and industry standards including NDIS and Restrictive Practices.
- Worked collaboratively with the NSW Health, NDIS service providers, families, and community organisations to foster a high standard of mental health service delivery with a person-centered approach.
- Implemented strategies to improve operational efficiency and reduce costs associated with residential services.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Facilitated Trauma Informed Training to Support Workers and Leaders
Residential Service Leader
Stride
, Australia
01.2018 - 10.2022
- The focus of this role is the day to day operations and delivering high quality of care and support to all residents within Stride
- I worked closely with the Service Manager to provide leadership, practice development and mentoring to the teams of Support Workers
- Operational management of Support Worker teams including disciplinary measures, recruitment, individual career development and delegating where appropriate
- Worked closely with the management team on restrictive practices, NDIS Reportable Incidents and all mandatory reporting requirements
- Developed professional networks and key relationships in both Sydney LHD and Southeast Sydney LHD and related community mental health teams
- Worked closely with various levels of management on projects including the COVID working group, Residential Service Model and Riskman Quality module
Residential Support Worker
Stride
, Australia
11.2016 - 01.2018
- Working as a residential support worker involved: assisting residents to cultivate living skills including, assisting with booking appointment, medication supervision, liaising with external and internal stakeholders, being sensitive and empathic with distressed clients
- Working closely with Allied Health and behaviour support practitioners
- Actively participated in case reviews and care planning with a range of stakeholders; transport to all appointments; support of re-integration to school and engagement with clinical mental health treating team
Volunteer Support Worker
Stride
, Australia
02.2016 - 11.2016
Education
Bachelor of Social Science - Social Welfare
Charles Sturt University
01.2022
Diploma of Community Service -
Meadowbank TAFE
01.2015
Diploma of Early Childhood Education -
Kingswood TAFE
01.2006
Skills
- Regulatory compliance
- Operational management
- Coaching, mentoring and performance evaluation
- Team Leadership and collaboration
- Community engagement
- Crisis intervention
References
Available on request
Hobbies and Interests
- Running with friends
- Lifting weights
- Trying new foods
- Gardening and growing herbs and vegetables
- Learning and traveling
Timeline
Residential Service Manager
Stride
10.2021 - Current
Residential Service Leader
Stride
01.2018 - 10.2022
Residential Support Worker
Stride
11.2016 - 01.2018
Volunteer Support Worker
Stride
02.2016 - 11.2016
Bachelor of Social Science - Social Welfare
Charles Sturt University
Diploma of Community Service -
Meadowbank TAFE
Diploma of Early Childhood Education -
Kingswood TAFE
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