Sally Webster
Balnarring,VIC
Summary
Dedicated Case Manager and SafeCare educator experienced in supporting vulnerable families experiencing complex issues, including FV, MH, AOD, housing and financial insecurity, disability etc. Demonstrated ability to deliver a strengths-based, trauma-informed approach to support parents and caregivers to promote family wellbeing and safety. Passionate about improving outcomes for families through advocacy, education, and empowerment. Motivated, hardworking, strong engagement and communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager/SafeCare Educator - Family Services
Anglicare Victoria
07.2021 - 08.2023
- Provided in-home, short-term case management (40hrs) to vulnerable families residing in the Frankston & Mornington Peninsula LGAs.
- Conducted thorough assessments of client needs using appropriate assessment tools to identify goals and assess level of risk.
- Engaged with Child Protection and specialist services to manage and/or mitigate risk when risk identified or level of risk was high.
- Applied a strengths-based and trauma-informed approach to assist parents and caregivers to address safety concerns and improve child wellbeing.
- Established care teams with existing services, facilitating regular meetings to assist clients to achieve goals.
- Supported clients to access community programs and services through transportation and referrals.
- Collaborated with services to collate supporting documentation to assist clients to access necessary services and funding e.g. NDIS.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Attended regular professional development and training to maintain program and legislative compliance.
- Delivered an evidenced-based, in-home education program (SafeCare) weekly to parents and caregivers of children 0-5 years where risk of abuse and/or neglect had been identified.
- Collected and collated program data to assist with ongoing program evaluation.
- Participated in program working groups to support client inclusion and accessibility.
Student Placement - 2nd Year
Anglicare Victoria
02.2021 - 05.2021
- Assisted Family Services team with respective caseloads including case note entries, client contact, completing service referrals, program research, and so on.
- Attended client home visits assisting case managers with collecting program documentation and supporting client engagement.
- Attended care team meetings and assisted with minute taking and other administrative requirements, including meeting scheduling.
- Attended various parent education, FV, and trauma-informed workshops and certifications as part of Diploma and placement requirements.
- Conducted audits of client files.
- Established weekly meeting with other placement students to share experiences and provide support.
- Compiled working list of community services and programs within Frankston and Mornington Peninsula LGAs.
Student Placement - 1st Year
Mahogany Rise Primary School
02.2020 - 12.2020
- Assisted teachers and wellbeing team with student engagement and participation in classroom and other group settings.
- Achieving above through assisting teachers and wellbeing team to implement student Independent Education Plans (IEPs) and Behaviour Management Plans (BMPs).
- Supported students with emotional and behavioural regulation in and out of classroom setting to reduce conflict with peers and teachers.
- Sensitively and appropriately managed student disclosures, following school's mandatory reporting procedure.
- Attended conflict management training as part of Diploma and placement requirements.
Event Coordinator
One Fine Collective
05.2014 - 12.2019
Executive Assistant/ Office Manager
AJF Partnership
10.2010 - 01.2014
Education
Diploma of Community Services -
Chisholm Institute
Frankston, VIC06.2021
Certificate III Community Services -
Chisholm Institute
Frankston, VIC06.2019
Victorian Certificate of Education (VCE) -
Padua College
Mornington, VIC11.2004
Skills
- Case Management
- Risk Assessment
- Client Advocacy
- Client Engagement
- Stakeholder Collaboration
- Team Collaboration
- Program Facilitation
- Documentation and Reporting
- Proficient in MS Office, ECMS, GenoPro, & IRIS
- Interpersonal Communication
- Time Management
- Empathy and Compassion
Certification
- Working With Children Check (WWCC) - Exp. July 2026
- CPR and First Aid Certificate - Australia Wide First Aid - October 2023
- safeTALK: Suicide Alertness Training - Living Works - June 2022
- SafeCare Educator - Anglicare Victoria - October 2021
- NDIS Certification - Chisholm Institute - 2018
References
- Available upon request.
Timeline
Case Manager/SafeCare Educator - Family Services
Anglicare Victoria
07.2021 - 08.2023
Student Placement - 2nd Year
Anglicare Victoria
02.2021 - 05.2021
Student Placement - 1st Year
Mahogany Rise Primary School
02.2020 - 12.2020
Event Coordinator
One Fine Collective
05.2014 - 12.2019
Executive Assistant/ Office Manager
AJF Partnership
10.2010 - 01.2014
Diploma of Community Services -
Chisholm Institute
Certificate III Community Services -
Chisholm Institute
Victorian Certificate of Education (VCE) -
Padua College
- Working With Children Check (WWCC) - Exp. July 2026
- CPR and First Aid Certificate - Australia Wide First Aid - October 2023
- safeTALK: Suicide Alertness Training - Living Works - June 2022
- SafeCare Educator - Anglicare Victoria - October 2021
- NDIS Certification - Chisholm Institute - 2018
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