ALEX SHAHBEDIN
Caroline Springs,Australia
Summary
Dynamic and adaptable professional with extensive experience in human services, case management, and real estate. Expertise in building strong relationships, managing complex caseloads, and delivering high-quality outcomes in both community and corporate environments. Proven ability to communicate effectively with diverse stakeholders while navigating sensitive situations with discretion, driving results in fast-paced settings. Recognised for versatility, problem-solving skills, and a client-focused approach, consistently supporting individuals, coordinating services, and managing business transactions with integrity and professionalism.
Overview
6
6
years of professional experience
Work History
Residential Youth Worker
Anglicare Victoria
01.2023 - Current
- Maintained a safe living environment by enforcing house rules and addressing behavioral concerns promptly and effectively.
- Collaborated with various stakeholders to promote social services.
- Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
- Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
- Monitored residents'' progress, documenting observations and providing feedback to case managers for ongoing treatment planning adjustments.
Case Manager
Ace Care Services
05.2022 - 07.2025
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
Sales Executive
Raywhite Norwood
05.2019 - 01.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximising profitability.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Built relationships with customers and community to promote long term business growth.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Education
Bachelor's Degree - Business
Flinders University
Adelaide, SA03-2018
Certificate IV - Family And Community Services
Futuristics Training And Education Australia
Melbourne, VIC06-2022
Certificate IV - Real Estate
Real Estate Training Collage
Adelaide, SA01-2019
Skills
- Understanding of policies, procedures, and compliance requirements
- Report writing and documentation
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Database management (eg, CRM, case management systems, rostering systems)
- Problem-solving and critical thinking
- Time management and organisation
- Adaptability and resilience
Timeline
Residential Youth Worker
Anglicare Victoria
01.2023 - Current
Case Manager
Ace Care Services
05.2022 - 07.2025
Sales Executive
Raywhite Norwood
05.2019 - 01.2022
Bachelor's Degree - Business
Flinders University
Certificate IV - Family And Community Services
Futuristics Training And Education Australia
Certificate IV - Real Estate
Real Estate Training Collage
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