Sally Rose Yodong Licpa-en
Bedford,WA
Summary
OBJECTIVES
To obtain a job in the Administration field that suits my qualification, where I can utilize my knowledge and skills in the best way for mutual benefit and achievement.
Overview
21
21
years of professional experience
Work History
People Service Representative
CompuMenn National Pty Ltd, Edith Cowan University
07.2003 - Current
- Replenishment of consumables and cleanliness of equipment in accordance with company policies and procedures, target response times and set time frames
- Respond to requests for and provide product and service information, level 1 technical support when required, perform daily checks to ensure devices are operational, escalate any issues and maintain accurate and timely detailed records of jobs in databases
- Establish and maintain positive professional working relationships with internal, and external stakeholders to ensure effective daily operations and long-term goals and targets are met.
Reviewing Administrator
National Car Park
12.2022 - 03.2023
- Reviewing CCTV footage for the cars rego
- Issuing notice to unpaid parking
- Ensuring to enter correct details into the database
- Checking appeals from the customer and addressing their concerns
- Customer Success
EMAPTA, City
Baguio
12.2021 - 10.2022
- Placing orders and checking if the user is a fraud
- Entry for customer information
- Facilitated penetration of key accounts via strategic planning initiatives
- Communicate to clients using SLACK.
Quality Assurance Specialist
Global Agility Solutions
Baguio City
05.2019 - 11.2021
- Checking finished entry of an agent
- Provided regular updates to team leadership on quality metrics by communicating consistency
- Data and Live Auditing
- Analyze quality and performance data to support operational decision making
- Transferring clients information from live documents to database.
Customer Service Representative
Sitel
Baguio City
09.2015 - 03.2017
- Maintained customer satisfaction on addressing customer needs and resolving concerns
- Provided primary customer support regarding the delivery.
Student Relation Assistant
BSBT
Baguio City
04.2011 - 06.2012
- Actively listened to student requests, confirming full understanding before addressing concerns
- Identified issues, analyzed information and provided solutions to problems
- Assisting enrollees.
Education
BACHELOR’S - OF HOTEL MANAGEMENT AND RESTAURANT
BSBT COLLEGE
10.2013
Timeline
Reviewing Administrator
National Car Park
12.2022 - 03.2023
EMAPTA, City
12.2021 - 10.2022
Quality Assurance Specialist
Global Agility Solutions
05.2019 - 11.2021
Customer Service Representative
Sitel
09.2015 - 03.2017
Student Relation Assistant
BSBT
04.2011 - 06.2012
People Service Representative
CompuMenn National Pty Ltd, Edith Cowan University
07.2003 - Current
BACHELOR’S - OF HOTEL MANAGEMENT AND RESTAURANT
BSBT COLLEGE
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