Salman Ahmed
Sydney,NSW
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail and customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Client Service / Implementation Officer
BestMed
06.2023 - Current
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained staff on operating procedures and company services.
Miele Consultant
Miele Australia
01.2022 - 05.2023
- Analyzed problematic areas to provide recommendations and solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Evaluated customer needs and feedback to drive product and service improvements.
Sales Representative
JB HIFI Australia
10.2021 - 12.2022
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Laboratory Aide (Covid Administration Officer)
Cyte Pathology
06.2021 - 03.2022
- Disposed of hazardous specimens in proper containers.
- Properly labeled specimens to help each be easily identifiable by lab staff.
- Oversaw items in inventory and reordered before supplies diminished.
- Recorded and analyzed data to produce reports of results.
Customer Service Representative
Myer Australia
06.2018 - 05.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Bachelor of Human Science - Public Health In Policy and Promotion Community
Services
Macquarie University
Sydney, NSWSkills
- Strategic Planning
- Attention to Detail
- Research and Development
- Time Management
- Call Control
- Customer Service and Assistance
- Understanding Customer Needs
- Clerical Support
- Microsoft Office
- Team Goals
Timeline
Client Service / Implementation Officer
BestMed
06.2023 - Current
Miele Consultant
Miele Australia
01.2022 - 05.2023
Sales Representative
JB HIFI Australia
10.2021 - 12.2022
Laboratory Aide (Covid Administration Officer)
Cyte Pathology
06.2021 - 03.2022
Customer Service Representative
Myer Australia
06.2018 - 05.2020
Bachelor of Human Science - Public Health In Policy and Promotion Community
Services
Macquarie University
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