Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
Timeline
Generic

Saloni Ode

Truganina,Melbourne

Summary

Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

APCO
04.2024 - 07.2024
  • Restocking and replenishing items that are running low and maintaining proper display appearances
  • Handling customer complaints and concerns
  • Informing the customers about any current sales, rewards program, and store return policy
  • Processing payment by using a cash register, credit card machine, or Point of sale (POS) computer system
  • Being attentive to customers and providing answers to their questions
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Front Staff

McDonald’s
02.2024 - 04.2024
  • Mastered positive customer interactions during my two-month tenure at McDonald’s
  • Thrived in fast-paced settings, adeptly handling pressure for smooth operations
  • Manage diverse tasks efficiently, ensuring prompt and accurate service
  • Committed to fostering teamwork and trust among colleagues at McDonald’s
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.

Pic Packer

Balaji Warehouse
03.2023 - 12.2023
  • Pic Packer at Balaji Warehouse
  • Checked inventory for product availability by computer
  • Pack materials in appropriate containers
  • Secured and labelled containers for shipping
  • Place merchandise on conveyors and load it onto wrapping paper
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Bachelor of Information Technology - Engineering

Deakin University
Melbourne, VIC
03.2027

St. Theresa’s Girls’ School

Skills

  • MS Office (MS Word, MS Excel, and MS PowerPoint)
  • Point of sale (POS) system
  • Customer Relations
  • Team Player
  • Attention to Detail
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Service
  • Call center experience
  • Money-handling abilities

Volunteer Experience

  • Former member of Theresa Student Union (TSU) and volunteer at Café Coffee Day at School campus.
  • Former Volunteer at Pechaan-The street School (Non-Government Organization).

Certification

Basic Food Handeling

Timeline

Customer Service Representative

APCO
04.2024 - 07.2024

Front Staff

McDonald’s
02.2024 - 04.2024

Pic Packer

Balaji Warehouse
03.2023 - 12.2023

Bachelor of Information Technology - Engineering

Deakin University

St. Theresa’s Girls’ School

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Saloni Ode