Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sam Ahmad

Dandenong,VIC

Summary

Approachable and outgoing Tour Operator with expertise in leading tours of diverse educational and historic sites, delivering exceptional guest satisfaction through engaging stories and effective communication. Adept at guiding groups of all sizes.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Tour Guide/Driver

Teepee Tours
Melbourne, 3000
07.2023 - Current
  • Provided detailed information to tourists about local attractions and points of interest.
  • Organized and conducted daily tours for groups of up to 30 people.
  • Managed bookings, reservations and payments for tours.
  • Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
  • Monitored visitor numbers during each tour session to ensure compliance with COVID-19 regulations.
  • Developed relationships with vendors such as hotels, restaurants and transportation providers in order to secure discounts for customers.
  • Inspected vehicles before each trip departure in order to ensure they were safe for use during the tour.

Tour Guide/Driver

Red Carpet Wine Tours
Melbourne, Vic
06.2023 - Current
  • Provided detailed information to tourists about local attractions and points of interest.
  • Organized and conducted daily tours for groups of up to 30 people.
  • Maintained a positive attitude and enthusiasm when interacting with guests.
  • Assisted in the preparation of tour materials including informational handouts, maps, brochures and other documents.
  • Managed bookings, reservations and payments for tours.
  • Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
  • Followed safety protocols at all times while guiding guests through the tour areas.

Branch Manager - Richmond

Payne Investments PTY LTD T/A Budget Avis Car & Truck Rentals
Richmond
06.2022 - Current
  • Educated and trained new staff for their roles as customer service representatives and duty managers
  • Organised all vehicle deliveries and movements across south east suburbs
  • Coordinated vehicle allocation based on reservations, ensuring a well-maintained fleet
  • Maintained staff rosters and payrolls, liaising with CFO
  • Handled customer inquiries via telephone or email
  • Assisted management with operational oversight and process improvement
  • Resolved escalated concerns professionally
  • Coordinated emergency responses, ensuring safety
  • Promoted company culture through integrity and customer service.

Education

Flight Training - Commercial Pilot

Flight Academy Australia
Essendon Airport
06.2025

Skills

  • Customer Engagement
  • Group management
  • Clean Driving Record
  • Customer Service
  • Communication

Certification

  • MR License
  • Commercial Passenger driver Accreditation

Timeline

Tour Guide/Driver

Teepee Tours
07.2023 - Current

Tour Guide/Driver

Red Carpet Wine Tours
06.2023 - Current

Branch Manager - Richmond

Payne Investments PTY LTD T/A Budget Avis Car & Truck Rentals
06.2022 - Current

Flight Training - Commercial Pilot

Flight Academy Australia

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Sam Ahmad