Sam Dobinson
Store Manager
Glenorchy,Tas
Summary
Motivated Leader with 15 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset. Ace at increasing profits and exceeding customer expectations by mentoring staff and interacting with customers. Expert at consistently achieving goals with results such as providing an increase in both sales and KPIs.
Overview
3
3
years of post-secondary education
16
16
years of professional experience
Work History
Head Barman
Brunswick Hotel
Hobart, Tas
09.2020 - Current
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed cash and bar revenue during special promotions or sporting events.
- Improved and applied social media marketing strategies to increase patronage.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Decreased waste, following strict recipes and drink measurement protocol.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Increased bar revenue through development and marketing of featured cocktails.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
- Completed regular bar inventories and daily requisition sheets and increased sales and profits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Consulted with managers to organize special events and promotions.
Store Manager
JB Hi-Fi
Hobart, Tasmania
10.2007 - 09.2020
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Devised processes to boost long-term business success and increase profit levels.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Developed new store location from ground up by hiring and training efficient team.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Owner/Operator
Undertone Records
Hobart, Tasmania
01.2004 - 03.2006
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Optimized team hiring, training and performance.
Buyer
Aroma Records
Hobart, Tas
2001 - 2004
Education
Bachelor of Arts - Fine Arts/English
University of Tasmania
Hobart 02.2000 - 07.2003
Skills
Meticulously detail-oriented
Stock management
Decision-making skill
Strong multi-tasking
Merchandising
Coaching and mentoring
Scheduling
Recruitment
Business Development
Effective leader
Delegation
Budget development
Inventory management
Timeline
Head Barman
Brunswick Hotel
09.2020 - Current
Store Manager
JB Hi-Fi
10.2007 - 09.2020
Owner/Operator
Undertone Records
01.2004 - 03.2006
Bachelor of Arts - Fine Arts/English
University of Tasmania
02.2000 - 07.2003
Buyer
Aroma Records
2001 - 2004