As an experienced and competent clinician I have a comprehensive understanding of how health services functions, strategically and operationally. I am an effective and skilled leader and have successfully implemented change in a number of roles. Collaboration, communication, quality and governance have been the key to my success as a leader. I have come to conclusion that it is not always the error that makes the biggest impact - but the way the health service responds. We must evolve to a consumer centric system of complaints, investigation and resolution and evolve away from a corporate and compliance focussed approach. Genuinely putting the consumer, their family and the community at the centre of our approach is the only way to succeed, improve, change and grow.
Manage the clinical incident system, including SAER and RCA processes and all associated ministerial reporting. As well as monthly reporting on risk trends.
Oversee the clinical auditing system, conducting the high level governance audits and coordinating quality improvement actions.
Manage the policy and procedures for mental health services in NSW, ensuring policies are effectively developed, reviewed and communicated.
Manage the service risk register, ensuring all risks are have appropriate mitigation and management. Reduced operational risks by implementing robust risk management strategies and procedures.
Quorum member of multiple committees, report writing and high-level communication including monthly executing reporting.
Manage all consumer feedback, including NPS and YES data, open disclosures and complaints. Including the development of a consumer framework, created in partnership with consumer and carer groups.
Work collaboratively with all staff groups, to promote the principles of governance and embed safety and quality into all levels of the organisation.
Key achievements
1. HCCC commendation for complaints and SAER management.
Successfully plan, prepare and take 2 hospitals through Short Notice Accreditation with no unmet actions or recommendations.
2. Successfully created and wrote service wide quality plans for all inpatient and outpatient services and associated action plans.
3. Introduced and established a revised governance committee structure.
Route Cause Analysis - Australian Council on Healthcare Standards
Clinical Risk Assessment and Management - CRAM tier 2 complete
Violence Prevention and Management - Train the Trainer
NSW Mental Health Act - Accredited Person
Details of extended career history.
Specific job descriptions and achievements can be provided.
Examples of projects, clinical improvement and leadership can be provided
References and contacts for all recent positions can also be provided.
After Hours Nurse Manager - NM3
Senior management role - operational hospital leadership
January 2018 - January 2022
Nurse Unit Manager
Long Bay Correctional Facility - JHFMHS
Malabar NSW
July 2017 - December 2017 (mat cover placement)
Clinical Nurse Consultant - MH - Emergency Department
North Sydney LHD
August 2015 - July 2017
Mental Health team Leader
Scherger IDC, Darwin IDC, Nauru Off-shore IDC
Immigration health (IHMS)- International SOS - Australasia - Various locations
October 2013- July 2015
Mental Health Nurse
Immigration health (IHMS) - International SOS - Australasia - Various locations
February 2013 - September 2013
Clinical Nurse Specialist
Alcohol and Other Drug services - WA Health - Perth
April 2012 - February 2013
Community Drug and Alcohol Nurse - Trust Alcohol and Drug Services
NHS, UK - July 2009 - October 2011
Custodial Drug and Alcohol Nurse - HMP Prison services
NHS, UK - January 2008 - July 2009
Registered Nurse - Forensic health services
NHS, UK - January 2007 - January 2008
Recovery Nurse
NHS, UK - Sept 2005 - December 2006
Board Member
Key achievements
1. Implemented a new governance structure
2. Contributed to the development of the strategic plan
3. Secured government funding for expansion into 3 different locations
4. Developed OHS guidelines for the head office location
Route Cause Analysis - Australian Council on Healthcare Standards
Clinical Risk Assessment and Management - CRAM tier 2 complete
Violence Prevention and Management - Train the Trainer
NSW Mental Health Act - Accredited Person