Sam Vencatachellum
Butler,Australia
Summary
Dynamic and results-driven professional with a strong background in customer service and inventory management at Liquorland. Proven expertise in training staff and enhancing product knowledge, ensuring exceptional shopping experiences. Skilled in point of sale operations and committed to maintaining high standards of accuracy and efficiency. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
9
9
years of professional experience
Work History
Liquor Assistant
Liquorland
11.2024 - Current
- Assisted customers in selecting the best beverages to meet their needs.
- Reconciled cash register tills at the end of each shift to ensure accuracy of sales transactions.
- Communicated regularly with other staff members about inventory levels, pricing changes, and promotions.
- Organized backroom storage areas according to store guidelines.
- Provided excellent customer service by answering questions about product features and benefits.
- Performed opening and closing duties such as setting up displays, counting money in registers.
- Maintained up-to-date knowledge of product selection and availability.
Pie Maker
Jesters
Wangara, Western Australia
08.2022 - Current
- Trained new staff members on proper preparation techniques for pies.
- Monitored temperatures during the baking process to guarantee a properly cooked product.
- Kept records of supplies used and restocked items when necessary.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
Retail Assistant
Calvin Klein
Karrinyup , Western Australia
12.2023 - 12.2024
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Followed company policies regarding returns, exchanges, refunds and other transactions.
- Answered phones promptly and directed calls appropriately.
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Kept up-to-date knowledge of all products available in the store.
- Attended team meetings regularly for updates on new products, promotions or services offered by the store.
Manager
Jesters
Padbury, Western Australia
12.2023 - 04.2024
- Created monthly reports for senior management summarising operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with all applicable laws, regulations, industry standards.
Remedial Massage Therapist
Seacrest Massage
01.2023 - 09.2023
- Adhered to professional standards of practice such as maintaining confidentiality at all times.
- Built strong rapport with clients by providing a safe space for open communication and trust.
- Maintained detailed records of each client's treatment plan, progress notes and any changes in condition.
- Provided therapeutic massage treatments to clients with chronic pain, injuries and other physical ailments.
Barista
Croissant Express
11.2021 - 06.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Placed orders with suppliers for delivery of products required for daily operations.
Sandwich Maker
Subway
06.2016 - 11.2021
- Till work
- Routinely checked temperatures of hot and cold cases to ensure food safety guidelines were followed.
- Performed opening, closing duties such as restocking coolers, freezers before closing time.
- Greeted customers in a friendly manner and answered questions about menu items.
- Trained new employees on proper operation of kitchen equipment and food handling techniques.
Education
Diploma of Remedial - massage therapist
Australian Institute of Fitness
Perth, WA06.2022
Certificate 4 - relaxation massage
Australian Institute of Fitness
Perth, WA12.2021
Skills
- Microsoft Word proficiency
- Customer service excellence
- Product expertise
- Inventory management systems
- Point of sale operations
- Attention to detail
- Employee training and development
- Upselling techniques
References
References available upon request.
Timeline
Liquor Assistant
Liquorland
11.2024 - Current
Retail Assistant
Calvin Klein
12.2023 - 12.2024
Manager
Jesters
12.2023 - 04.2024
Remedial Massage Therapist
Seacrest Massage
01.2023 - 09.2023
Pie Maker
Jesters
08.2022 - Current
Barista
Croissant Express
11.2021 - 06.2022
Sandwich Maker
Subway
06.2016 - 11.2021
Diploma of Remedial - massage therapist
Australian Institute of Fitness
Certificate 4 - relaxation massage
Australian Institute of Fitness
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