Summary
Overview
Work History
Education
Skills
Football
Timeline
Generic

Sam Walsh

Alkimos,WA

Summary

Driven hospitality worker with a proven track record at Zambrero, as well as studying to get my cert 2 in sport coaching at mindarie senior college. I excel in guest relations and problem-solving with a demonstrated ability to enhance customer satisfaction and resolve complaints swiftly, ensuring high-quality service. Skilled in relationship building, contributing to a positive and efficient team environment. I am a very passionate individual, with my main interest being football. I currently play at Carramar Shamrock Rovers's State League under 18's side and have high aspirations about becoming a football coach at some stage in the future. I have already completed my Mini Roos training course and am looking to further my coaching qualifications in the coming years.

Overview

1
1
year of professional experience

Work History

Hospitality Worker

Zambrero
10.2023 - Current
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.

Education

No Degree -

Mindarie Senior College
Mindarie, WA
10.2025

Skills

  • Guest Relations
  • Cross-cultural sensitivity
  • Customer Service
  • Problem-Solving

Football

I have played football since the age of 6. Emigrating from England, football has always been a massive passion of mine. Over the years I played majority of my football at Joondalup United Football Club, with 1 season at Quinns, and spending my first season of senior football this yeah with Carramar Shamrock Rovers this season.

Timeline

Hospitality Worker

Zambrero
10.2023 - Current

No Degree -

Mindarie Senior College

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Sam Walsh