Saman Irfan

Operations Manager

ECHCS

04.2021 - Current

Supervised operations and kept employees compliant with NDIS and company's policies and procedures.
Developed systems and procedures to improve operational quality and team efficiency.
Managing and Supporting whole team including coordinators , support workers and other staff
Led hiring, onboarding and training of new hires to fulfill business requirements and providing guidance coaching & performance management.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Developed and maintained relationships with external stakeholders government agencies , other care providers and community organisations.
Analyzed and reported on key performance metrics to senior management.
Developed and implemented strategies to maximize customer satisfaction to provide swift service delivery.
Identified and resolved unauthorized, unsafe, or ineffective practices and issues.
Directed initiatives to improve work environment, company culture or overall business strategy.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Risk management , team management , advocating for individuals , trained and guided team members to maintain high productivity and performance metrics.