Saman Khan
Parkwood,WA
Summary
Creates and implements successful sales and marketing strategies regardless of scale and budget. Excels at maximizing profits within limited budgets. Performs market research, develops strategic reports and organizes and promotes successful marketing campaigns. Aggressively pursues new sales leads resulting in high sales close rate. Understands importance of working with customers and other executives, as well as keeping staff informed and motivated.
Overview
5
5
years of professional experience
Work History
Sales/Marketing Executive
Jack Brick Paving And Reinstating
06.2023 - Current
- Evaluated market data to develop and create business strategies and marketing plans.
- Suggested innovative ideas to increase sales and improve customer experience.
- Analyzed sales and marketing data for improved strategies.
- Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Directed sales and marketing management staff in successful use and development of business plans and strategies.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Customer Service/ Office Admin Support
Malik Traders Wholesalers & Importers
02.2021 - 04.2023
- Resolve product or service problems by clarifying the customer's complaint; identifying the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Ensuring stock level are well maintained
- Manage large amounts of incoming calls and email queries
- Meet personal/team sales targets and call handling quotas
- Keep records of customer interactions, process customer accounts and file documents
- Packing customer's order and handling dispatch
- Used Myob for all the Customer and Supplier invoicing.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Administrator/ Record and Management Officer
Toll Fast
11.2019 - 12.2021
- Conducted surveys for all the major clients
- Maintained all the confidential data for the clients
- Organize and schedule meetings and events
- Supervise other staff and delegate responsibilities
- Handle technical issues in expertise.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
Food and Beverage Attendant
Delaware North
10.2018 - 10.2019
- Serving customers
- Handling kitchen front/back end
- Preparation of food
- Managing till/cash handling
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
Market Researcher
GSK
08.2018 - 02.2019
- Used to Collect data on consumers, competitors and marketplace and consolidate information into actionable items, reports and presentations
- Conducting door to door interviews by undertaking ethnographic research (observing people in their homes and other environments)
- Used to conduct qualitative or quantitative surveys, which may involve field, interview or focus group assessments
- Analyzing and interpreting data to identify patterns and solutions, including surveys and focus group transcripts
- Writing detailed reports and presenting results to the main head office
- Recorded accurate respondents' answers during interviews for future reference.
- Scheduled interview appointments with respondents and created multiple questionnaires before commencing data collection.
- Met with supervisor to determine project scope, outline deliverables or timelines and create action plan.
- Utilized diverse research techniques and online or published data collection tools to amass key information or statistics, supporting business objectives.
- Monitored marketing and sales trends to generate forecasts and measure effectiveness of campaigns.
Education
Advance Diploma - Business Leadership Management
Waifs College
Perth, WA01.2022
Business Leadership Management
Waifs College
Perth, WA02.2020
Human Resource Management
Edith Cowan University
Perth, WA08.2015
BBA - Marketing, & Media Studies
Lahore School of Economics
06.2015
Skills
- Global Sales and Marketing
- Account Servicing
- Inspirational Leadership
- Strategic Networking
- Price Schedules
- Customer Order Management
- Sales Program Coordination
- Client Base Retention
- Customer Consultations
- Digital Sales
- Budgeting and Expenditures
- Promotions and Marketing Strategies
- Advertising Campaigns
- Social Media Platforms
Languages
English
Full Professional
Urdu
Full Professional
Hobbies
- Cooking
- Travelling
- Reading
References
1) Jack Brick Paving and Reinstating:
Contact Name: Aly Peerzada (0469923259)
2) Malik Traders and Wholesalers:
Contact Name: Anee Malik ( 0432635837)
Timeline
Sales/Marketing Executive
Jack Brick Paving And Reinstating
06.2023 - Current
Customer Service/ Office Admin Support
Malik Traders Wholesalers & Importers
02.2021 - 04.2023
Administrator/ Record and Management Officer
Toll Fast
11.2019 - 12.2021
Food and Beverage Attendant
Delaware North
10.2018 - 10.2019
Market Researcher
GSK
08.2018 - 02.2019
Advance Diploma - Business Leadership Management
Waifs College
Business Leadership Management
Waifs College
Human Resource Management
Edith Cowan University
BBA - Marketing, & Media Studies
Lahore School of Economics
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