Samanta Dopazo
Tugun,QLD
Summary
Insightful and dedicated sales minded with exceptional travel experience with excellent administrative skills and experience working for the Palladium Hotel Group in Spain. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in sales and guest service industry.
Overview
9
9
years of professional experience
Work History
Sales Assistant
Boardriders
11.2021 - Current
- Assisted customers with prompt and polite support in-person and via telephone.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Use KPI standards
Sales Manager
Golden Breed
11.2019 - 04.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Guest Service/Call Centre Agent
Palladium Hotels
03.2017 - 02.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
CEO/Partnership Manager
Global Tendence SA
02.2014 - 02.2015
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Education
Cert III - Painting & Decorating
Academique
Gold Coast04.2023
Diploma - Project Management
Australian Pacific College
Gold Coast, QLD04.2021
Cert III - Business
Australian Pacific College
Gold Coast04.2020
Skills
- Customer service
- KPI Performance
- High-Volume Environments
- Sales expertise
- Managing Multiple Tasks
- Communication skills
- Complex Problem-Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Native or Bilingual
Timeline
Sales Assistant
Boardriders
11.2021 - Current
Sales Manager
Golden Breed
11.2019 - 04.2021
Guest Service/Call Centre Agent
Palladium Hotels
03.2017 - 02.2019
CEO/Partnership Manager
Global Tendence SA
02.2014 - 02.2015
Cert III - Painting & Decorating
Academique
Diploma - Project Management
Australian Pacific College
Cert III - Business
Australian Pacific College
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