Samantha Boyce
Singleton,NSW
Summary
Experienced Practice Manager and Dental Assistant skilled in managing patient communications, scheduling, and compliance with dental regulations. Known for resolving customer issues swiftly and enhancing team collaboration to optimize practice operations.
Overview
1
1
Certification
37
37
years of professional experience
Work History
Practice Manager & Dental Assistant
Singleton Dental
Singleton
01.2016 - Current
- Oversee all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Manage daily operations of a busy dental practice.
- Schedule staff rostering.
- Coordinate patient communications and follow-up care procedures.
- Resolve escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Ensure compliance with dental regulations and safety standards.
- Maintain inventory of dental supplies and equipment management.
- Manage vendor relationships for supplies and services related to the practice.
- Train and mentor administrative staff & new dental assistants in their roles and office policies.
- Continue as a Dental Assistant in an active role on a daily basis whilst managing the practice.
Dental Assistant
Singleton Dental
Singleton
12.1989 - Current
- Assist dentists during procedures to ensure patient comfort and safety.
- Provide chair-side assistance during dental procedures.
- Pass instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Prepare treatment rooms and sterilise instruments according to established guidelines and protocols.
- Sanitise equipment and restock supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Assist dentist in digital X-rays of teeth using radiographic equipment.
- Schedule patient appointments, managing calendars for multiple dentists efficiently.
- Perform administrative duties such as scheduling appointments and answering telephones.
- Maintain accurate patient records, updating information in the dental management system.
- Educate patients on oral hygiene practices and post-treatment care instructions.
- Collaborate with dental team to improve workflow and patient care processes.
- Conduct inventory management, ordering supplies as needed for smooth operations.
- Support new staff training by sharing best practices and office protocols.
- Lay out dental instruments and equipment before procedures.
- Assist in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Check with participants throughout procedures to help alleviate anxiety.
- Respond promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Maintain a neat, clean and organised environment throughout the office.
Education
Certificate III in Dental Assisting -
NSW Tafe
Sydney07-2016
Infection Control Workshop
Cathy Schafer, Facilitator
Central Coast, NSW07-2019
Hand Hygiene Dental Module
Hand Hygiene Australia
Online09-2019
Skills
- Customer relationship management
- Team collaboration
- Time management
- Detail orientation
- Workflow efficiency
- Managing files and records
- Effective communication
- Dental software
Certification
- First Aid Certificate & CPR (not current) - booked in for a refresher course on 15 August 2026.
Timeline
Practice Manager & Dental Assistant
Singleton Dental
01.2016 - Current
Dental Assistant
Singleton Dental
12.1989 - Current
Certificate III in Dental Assisting -
NSW Tafe
Infection Control Workshop
Cathy Schafer, Facilitator
Hand Hygiene Dental Module
Hand Hygiene Australia