Samantha Crawford

• Monitoring and maintaining pool and plant room, ensuring all equipment is running as it should, chemical levels are maintained at safe and recommended levels and and chemical dosing is done as per any safety regulations.
• Provide Assistance and support to Co-Ordinator with management tasks, including facility bookings, diary scheduling, budgeting, contractor correspondence and attendance tracking.
• Provide effective staff management and offering leadership, support and supervision of life guards and swim school staff.
• Supervising patrons within the facility
• Providing excellent customer service through direct interaction, over the phone and via email and responding to concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
• Maintain regular correspondence with facility user groups, including the Department of Education and community school groups for all facility bookings.
• Responsible for money handling including entry and kiosk takings and managing banking procedures and end of day counts and balancing.
• Assist in grounds maintenance, ensuring the appearance of the facility is kept to the highest standard.
• Full responsibility of rostering, creating schedules for two facilities and 25 staff.
• Regular use of Authority for requisition requests and invoice receipting.
• Ability work independently.
• Have excellent problem solving skills.
• Ability to prioritise work to achieve outcomes in a timely manner.
• Excellent conflict resolution skills, providing the ability to diffuse high tension situations calmly and professionally.
• Ability to assess and respond efficiently to high pressure situations, including major facility emergencies.
• Experience administering first aid to variety of incidents and injuries.

• Provided primary customer support to internal and external customers.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Completed data entry.
• Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
• Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
• Offered basic technical support for clients on wide range of company products.
• Monitored phone, fax and electronic database systems for incoming customer inquiries.
• Described product and service details to customers to provide information on benefits and advantages.
• Developed working relationships with internal and external customers while assisting with account management duties.
• Received payment information from customers and implemented it carefully into system to alleviate errors.

• Designed specific workout programs for individual clients based on performance ability.
• Monitored patrons form and exercise execution whilst in the gym.
• Provided advice and assistance to patrons.
• Maintained high hygiene standards within gym by regularly cleaning equipment.
• Provided proactive hazard prevention and reported when required.
• Provided fun and welcoming atmosphere for patrons accessing the facility.
• Created weekly programs for senior circuits.
• Promoted health and wellbeing by encouraging curious prospective members to start with a trial period.
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I worked as a Lifeguard at both facilities simultaneously.

• Attentive supervision of swimmers and efficient identification and actioning of emergency situations.
• Hazard reporting resulting in prevention of potential accidents or injury.
• Providing education to patrons on the facility policies and procedures and ensuring they are followed safely.
• Pool maintenance, including manual vacuuming, scooping and scum line cleaning.
• Regular checks of all safety equipment.
• Apply first aid, CPR and major or minor rescues when required.
• Provide support to Duty Managers.
• Carried out a number major and minor rescues.