Samantha Curley
Derby,WA
Summary
Friendly and enthusiastic , client focused individual with over 10 years experience in Customer/Client Service. Able to learn new tasks quickly and proficiently in growing key client relationships. Represents workplace with friendly, professional demeanor at all times. Strong ability to communicate clearly and effectively with both clients and staff.
Overview
2025
2025
years of professional experience
Work History
Tackling Indigenous Smoking Educator
Derby Aboriginal Health Service
09.2024 - Current
- Established strong relationships with communities through regular communication, fostering a supportive network for future success.
- Collaborated with colleagues to develop and revise smoking sensation programs and education, enhancing learning and benefits of quit smoking.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students regarding the reasons and health benefits of not smoking.
- Monitored session progress and adjusted content to meet individual needs.
- Collaborated with adults and children to provide safe and educational experience about not smoking.
- Enhanced student engagement by integrating interactive technologies/games into session plans.
- Engaged in continuous professional development to stay current with educational research and pathways to deliver the most up to date and acute information to participant's.
Specialist Appointments Clerk
Derby Aboriginal Health Service
2021 - Current
- Handle phone calls daily to address client appointment inquiries and concerns.
- Carry out day-to-day duties accurately and efficiently.
- Collaborate with team members to achieve target results.
- Prepare variety of different written communications, reports and documents.
- Deliver services to customer locations within specific timeframes.
- Use Microsoft Word and other software tools to create documents and other communications.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Successfully maintain a clean, valid driver's license and access to reliable transportation.
- Create plans and communicate deadlines to complete projects on time.
Evidence and Access Coordinator
Derby Aboriginal Health Service
08.2019 - 2021
- Used MMeX to schedule appointments.
- Developed team communications and information for NDIS meetings.
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked with DAHS clients to understand needs and provide NDIS service.
- Transported potential participants to locations .
- Researched and updated all required materials needed for firm and partners.
- Compiled and reviewed medical charts by gathering evidence for potential NDIS participants..
- Explained plans for possible treatment and payment options with NDIS plan in place.
- Generated monthly report to capture all progress with participants.
- Kept accurate log of all requests for medical information and records.
- Interacted and communicated easily with department personnel and public.
- Increased customer satisfaction by resolving any time issues.
Acting Client Services Manager
Derby Aboriginal Health Service
06.2017 - 2019
- Researched and updated all required materials needed for firm and partners.
- Maintain the client routine recall on a weekly bases.
- Address and help to resolve client questions, issues and complaints
- Complete forms in accordance with company produce's
- Establish work procedures and schedules to keep a track of daily work of clerical staff
- Supervise varies staff which include Medicare Clerk, Field Officers, Receptionists, Cleaners and Specialist Clerk.
- Liaison with Senior Managers and Doctors to ensure smooth and safe running of DAHS.
- Receive, record and distribute faxes and mail in a timely manner.
- Maintain the client routine recall on a weekly bases.
Medicare Clerk
Derby Aboriginal Health Service
10.2014 - 2017
- Carried out day-day-day medicare Clerk duties accurately and efficiently.
- Record and file patient data and medical records
- Quickly respond to staff and client inquiries regarding MBS item codes.
- Assist client in the completion of Medicare registration accordingly.
- Register all new Doctors information with Medicare in preparation for billing.
- Act as a liaison between Doctors and Medicare in any billing inquires or issues.
- Carefully review client records for perspective billing items.
- Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
- Carried out Medicare billing to ensure compliance with relevant MBS regulations.
- Handled the day-to-day running of billing, ensuring high levels of productivity and consist progression.
- Managed the smooth operation of medicare billing through MMeX software.
Education
High School Diploma -
Govenor Stirling High School
Midland WA11.1988
Skills
- Evidence handling
- Energetic and enthusiastic
- Customer/Client Focused
- Maintain Confidentiality
- Time Management Skills
- Good Written Communication Skills
- Excellent planner and coordinator
- Adaptive Team Player
- Telecommunication Skills
- Active Listening
- Strong Work Ethic
Additional Information
C Class Drivers License
Senior First Aid
Aboriginal Mental First Aid
National Police Clearance
Working with Children Check
Certificates in Palliative Care Modules 1-5
Referees
Shirley Bell
DAHS Population Health Manager
0438877873
Narelle Ozies
PREVIOUS : DAHS Senior Manager Business Operation
043 993 1068
Timeline
Tackling Indigenous Smoking Educator
Derby Aboriginal Health Service
09.2024 - Current
Evidence and Access Coordinator
Derby Aboriginal Health Service
08.2019 - 2021
Acting Client Services Manager
Derby Aboriginal Health Service
06.2017 - 2019
Medicare Clerk
Derby Aboriginal Health Service
10.2014 - 2017
Specialist Appointments Clerk
Derby Aboriginal Health Service
2021 - Current
High School Diploma -
Govenor Stirling High School
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