Kerri Ettles
Newport
Summary
I offer strong organizational skills and the ability to learn and adapt within a pharmacy setting. I deliver solid understandings of pharmaceutical principles and provide exceptional customer service. With 30years of experience I am ready and eager to assist the team in achieving company goals.
Overview
34
34
years of professional experience
Work History
Level 2 Pharmacy Assistant
Grange Road Footes Pharmacy
11.2021 - 10.2024
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacy staff with preparing medications and filling orders.
- Managed opening and closing procedures and recommended changes to enhance efficiency.
Operations Manager/Sales
Harvey Norman
03.2018 - 12.2018
- First point of call for product service issues
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Data entry of sales, follow up orders, lay-bys, enquiries and organising delivery/pickups
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Retail Sales/Administration
Furniture Court & Beds R Us
03.2014 - 06.2016
- Exceeded sales targets consistently by implementing effective sales strategies and techniques.
- Delivered exceptional customer service, addressing concerns promptly and professionally.
- Managed cash transactions accurately while adhering to company policies regarding cash handling procedures.
- Completed POS purchase transactions.
Retail Sales/Administration
Aussie Living Furniture
03.2013 - 03.2014
- Receive and dispatch stock control
- Assemble and display furniture
- Daily banking
- Cash Handling
- Customer service
- Sales Administration duties
- Store Presentation
- General Cleaning Duties
- POS experience
Retail Sales
Nelson Bay Carpet Court & Furniture One
05.2012 - 12.2012
- Using the features and benefits method to advise customers on the location, selection, price, delivery, use and care of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future
- Stock control of Manchester, home wares and furniture including receiving in of stock
- Cash Handling
- Customer service
- General admin duties
Retail Sales
Whitehouse Furnishers
05.2010 - 12.2011
- Advise customers on the location, selection, price, delivery, use and care of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future
- Stock control included but not limited to white goods, home entertainment, household and furniture
- Cash Handling
- Customer service
- General admin duties
Level 2 Pharmacy Assistant
Leichhardt Pharmacy
07.2007 - 11.2009
- Advise patients or refer on how their medicines are to be taken or used in the safest and most effective way in the treatment of common ailments
- Customer service
- Cash Handling
- Stock Control
- Deliveries
- General Cleaning Duties
Telephone Appointer
Institute for Independent Business
05.2007 - 07.2007
- Liaising with owner or managing directors
- Making appointments for business advisers
- Data entry
Retail Sales
Michael Hill Jeweller
09.2006 - 01.2007
- Cash Handling
- Customer service
- Advise customers on the location, selection, price, delivery, use and care of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future
- Price and display items for sale, and keep the store tidy and attractive
Switchboard Operator
Serius Telecommunications
07.2002 - 10.2003
- Answer incoming calls, transfer and assist customers in their specific enquiries
- Arrange the dispatch of products, information kits or brochures to clients and interested parties
- Customer service
Pharmacy Assistant
Bloom’s Chemist
01.2001 - 08.2001
- Advise patients or refer on how their medicines are to be taken or used in the safest and most effective way in the treatment of common ailments
- Cash Handling
- Stock Control
- General Cleaning Duties
Pharmacy Assistant
Fox’s Pharmacy
08.1993 - 02.1999
- Customer Service
- Advise patients or refer on how their medicines are to be taken or used in the safest and most effective way in the treatment of common ailments
- Cash Handling
- Stock Control
- General Cleaning Duties
- Deliveries
Pharmacy Assistant
Maynes Plaza Pharmacy
06.1990 - 06.1993
- Customer Service
- Cash Handling
- Give advice on and supply over the counter medicine, and assist with frontshop products
- Stock Control
- General Cleaning Duties
Education
BOC SleepcareTraining -
BOC SleepcareTraining
10.2023
First Aid Certificate -
Australia Wide First Aid Course
01.2017
Pharmacy Guild National Training Course - SIR20107 Cert 2 In Community Pharmacy
.
11.2008
Pharmacy Guild Training Course - Pharmacy Orientation
Pharmacy Guild Training Course
05.1990
Year 10 Junior Certificate -
Wynnum North State High School
01.1989
Skills
- Pleasant Telephone Manner
- Highly Adaptable
- Value Teamwork and Collaboration
- Organisation skills
- Excellent customer service
Timeline
Level 2 Pharmacy Assistant
Grange Road Footes Pharmacy
11.2021 - 10.2024
Operations Manager/Sales
Harvey Norman
03.2018 - 12.2018
Retail Sales/Administration
Furniture Court & Beds R Us
03.2014 - 06.2016
Retail Sales/Administration
Aussie Living Furniture
03.2013 - 03.2014
Retail Sales
Nelson Bay Carpet Court & Furniture One
05.2012 - 12.2012
Retail Sales
Whitehouse Furnishers
05.2010 - 12.2011
Level 2 Pharmacy Assistant
Leichhardt Pharmacy
07.2007 - 11.2009
Telephone Appointer
Institute for Independent Business
05.2007 - 07.2007
Retail Sales
Michael Hill Jeweller
09.2006 - 01.2007
Switchboard Operator
Serius Telecommunications
07.2002 - 10.2003
Pharmacy Assistant
Bloom’s Chemist
01.2001 - 08.2001
Pharmacy Assistant
Fox’s Pharmacy
08.1993 - 02.1999
Pharmacy Assistant
Maynes Plaza Pharmacy
06.1990 - 06.1993
First Aid Certificate -
Australia Wide First Aid Course
Year 10 Junior Certificate -
Wynnum North State High School
BOC SleepcareTraining -
BOC SleepcareTraining
Pharmacy Guild National Training Course - SIR20107 Cert 2 In Community Pharmacy
.
Pharmacy Guild Training Course - Pharmacy Orientation
Pharmacy Guild Training Course
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