Samantha Gene Russell
Kempsey
Summary
Dynamic Retail Store Manager with a proven track record at Lifeline Midcoast, skilled in team leadership and process improvement. Expert in enhancing customer satisfaction and operational efficiency, I excel in training and mentoring staff while fostering a positive work environment. Reliable and dedicated, I drive results through effective communication and strong work ethic.
Overview
25
25
years of professional experience
Work History
Retail Store Manager
Lifeline Midcoast
Kempsey
01.2021 - 01.2025
- Recruited, trained, and managed a team of 20+ volunteers.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Built and maintained strong working relationships with team members.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Barista/waitress
Iguana Blues Cafe
01.2012 - 12.2012
Barista/waitress
Bus Stop Cafe
01.2012 - 12.2012
Pharmacy Assistant
Amcal Max Pharmacy
Kempsey
01.2011 - 12.2011
Crew person, Crew Trainer, Mentoring and recruitment (Day in the life program), Shift Manager
McDonalds Restaurant
Kempsey
01.2000 - 12.2011
Customer Service Representative
Commonwealth Bank
Kempsey
01.2008 - 12.2010
Disability Support Worker
Macleay Options Inc
Retail Assistant
Macleay Options Inc
Education
Accidental Counsellor -
Lifeline Midcoast
01.2024
Certificate III - Financial Services
Commonwealth Bank
01.2010
Certificate III - Design Fundamentals
TAFE
Certificate II -
Business Studies
Certificate III - Retail SIR30207
McDonalds Australia
Certificate III - Clothing Production
TAFE
Certificate II - Operations
Hospitality
Statement in Mastering Espresso -
TAFE Plus
Higher School Certificate -
Melville High School
Skills
- Customer service
- Management, Leadership
- Volunteer Management
- Time management
- Communication
- Training and mentoring
- Strong work ethic
- Reliable
- Honest
- Fast learner
- Process improvement
- Team leadership
- Staff recruitment
- Friendly and positive
- Cash management
References
- Rebecca Cheers, Echo Voice and Data, Kempsey, 0423473205
- Stacey Thoroughgood, Greenhill School, 0408695248
- Tanya Byrne, Busstop Cafe, Kempsey, 0419627169, (Ex Owner/Operator)
Personal Information
Age: 39
Timeline
Retail Store Manager
Lifeline Midcoast
01.2021 - 01.2025
Barista/waitress
Iguana Blues Cafe
01.2012 - 12.2012
Barista/waitress
Bus Stop Cafe
01.2012 - 12.2012
Pharmacy Assistant
Amcal Max Pharmacy
01.2011 - 12.2011
Customer Service Representative
Commonwealth Bank
01.2008 - 12.2010
Crew person, Crew Trainer, Mentoring and recruitment (Day in the life program), Shift Manager
McDonalds Restaurant
01.2000 - 12.2011
Disability Support Worker
Macleay Options Inc
Retail Assistant
Macleay Options Inc
Accidental Counsellor -
Lifeline Midcoast
Certificate III - Financial Services
Commonwealth Bank
Certificate III - Design Fundamentals
TAFE
Certificate II -
Business Studies
Certificate III - Retail SIR30207
McDonalds Australia
Certificate III - Clothing Production
TAFE
Certificate II - Operations
Hospitality
Statement in Mastering Espresso -
TAFE Plus
Higher School Certificate -
Melville High School
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