SAMANTHA GLADSTONE
Orbost
Summary
People-oriented leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Skilled in developing training material and facilitating workshops. Proven ability to enhance customer satisfaction through effective communication and complaint resolution. Adept in fostering collaborative environments, driving positive outcomes for clients and teams alike.
Overview
22
22
years of professional experience
Work History
In-Home Meal Prep
Self-Employed
Sunshine Coast
01.2023 - 09.2025
- Ensured all safety protocols were followed during meal prep.
- Coached individuals on independent living skills including personal hygiene, meal preparation, budgeting.
- Prepared meals according to dietary needs of clients ensuring that all nutritional requirements are met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Achieved cost-savings by developing functional solutions to problems.
- Meal prep for daily meals, following strict sanitation, and food handling guidelines
Principal Naturopath
Rise and Shine Naturopathy
Sunshine Coast
01.2021 - 09.2025
- Extensive experience working with neuro-diverse families to support attention deficit conditions, anxiety, autism spectrum disorder and more.
- Good manufacturing practice to ensure herbal and compounded medicines are prepared, prescribed and stored safely.
- Conducted comprehensive patient assessments and health history evaluations.
- Developed personalized treatment plans based on individual health needs.
- Educated patients on natural remedies and lifestyle modifications.
- Collaborated with healthcare professionals to ensure holistic care.
- Utilized diagnostic tools to monitor patient progress effectively.
- Led workshops on nutrition, wellness, and preventive healthcare strategies.
- Maintained accurate patient records and documentation for compliance.
- Provided ongoing support and follow-up consultations for patient care plans.
- Provided emotional support to patients dealing with chronic illness or pain management issues.
- Conducted laboratory testing to evaluate patient's current health status and identify potential deficiencies or imbalances.
- Ensured compliance with all applicable state laws governing the practice of naturopathic medicine.
- Prescribed dietary supplements, herbal medicines, vitamins and other natural remedies based on diagnosis.
Volunteer
Tiaro Craft Cottage and Visitor Information
Tiaro
01.2022 - 01.2024
- Managed opening, closing, and daily operations of shop and visitor centre including retail sales, banking, tourist advice, and stock management.
- Assisted visitors with inquiries about local attractions and events.
- Organized craft workshops to promote community engagement and creativity.
- Collaborated with team members to enhance visitor experiences and services.
- Set up displays to showcase local artisans and their work effectively.
- Collaborated with other volunteers to create a positive work environment.
- Offered support and assistance to community members.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
Team Leader
CBA
Melbourne
09.2003 - 09.2017
- Led team meetings to discuss project updates and set priorities.
- Coordinated daily operations to ensure smooth workflow among team members.
- Trained new staff on company policies and operational procedures.
- Maintained a positive work environment that promoted collaboration between team members.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Completed daily quality assurance duties to provide feedback for improvements.
- Created training materials and conducted group trainings on new processes or procedures.
- Collaborated with other departments to ensure alignment of goals across teams.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Led a team of 50+ individuals in achieving quarterly sales targets, exceeding goals.
Volunteer CAP Money Facilitator
CAP Money
Melbourne
03.2012 - 11.2013
- Facilitated financial workshops to educate participants on budgeting and money management.
- Developed engaging materials to enhance participant understanding of financial concepts.
- Guided discussions on saving strategies and debt management among diverse groups.
- Collaborated with team members to improve workshop delivery and participant engagement.
- Assisted in evaluating participant feedback to refine program content and structure.
- Maintained records of participant attendance and progress throughout the workshops.
- Provided one-on-one support to individuals seeking personalized financial advice.
- Coordinated logistics for workshop events, ensuring smooth operations and accessibility.
- Created a safe environment for participants to express their opinions without fear of judgement or criticism.
- Supported learners by providing additional guidance where necessary.
- Monitored progress throughout the course ensuring objectives were being achieved.
- Organized materials and resources required for each session in advance.
- Adapted instruction methods based on participant feedback and engagement levels.
- Managed multiple projects simultaneously while maintaining quality standards.
- Managed logistics including scheduling, room bookings, catering orders.
- Provided timely follow-up after each session with participants, stakeholders, and other parties involved.
Catering Assistant (Relief)
Coastal School
Marlo
04.2018
- Maintained cleanliness and sanitation standards in food preparation areas.
- Maintained a safe working environment by adhering to safety protocols at all times.
- Prepared and organized food items according to specific dietary requirements.
- Supervised students completing daily food preparation and service operations
- Worked successfully with diverse group of coworkers to accomplish goals and address issues
Volunteer
Australian Business and Community Network
Melbourne
01.2017
- Participate in monthly workshops for Year 9 girls aimed at developing their confidence and fostering business leadership abilities.
- Provided leadership, guidance and direction to all participants
- Facilitated group workshops with peers to discuss topics such as study skills, time management, personal growth, and goal setting.
Education
Bachelor - Health Science (Naturopathy)
Endeavour College of Natural Health
12.2021
Skills
- Manual driver's license
- First aid certification
- Working with children check
- Workshop facilitation
- Food service skills
- Customer service expertise
- Zoom proficiency
- Phone communication
- Appointment bookings
- Cash handling skills
- Online sales management
- Complaint resolution strategies
- Sales techniques
- Follow-up processes
- Time management skills
- Website creation and management
- Marketing strategies
- Social media oversight
- Consultation services
- Treatment plan development
- Prescription management
- Herbal medicine preparation
- Nutritional medicine preparation
- Leadership abilities
- Sales management expertise
- Service management skills
- Meeting facilitation efficiency
- Coaching techniques
- Training material development and delivery
References
Available on request
Volunteer Experience
- Volunteer, Tiaro Craft Cottage and Visitor Information, Tiaro, QLD, 01/01/22, 12/31/24, Opening, closing and day to day running of shop and visitor centre including retail sales, banking, tourist advice, stock management.
- Mentor, FOCUS Mentoring Program for Young Women, Australian Business and Community Network, Melbourne, VIC, 01/01/17, 12/31/17, Monthly sessions with a group of Year 9 girls designed to build confidence and business leadership skills.
- Facilitator, CAP Money
Recent Experience
- In-Home Meal Prep, Self-Employed, Sunshine Coast, QLD, 01/01/23, current, Client consultation, dietary considerations, including extensive knowledge of preferences and restrictions such as gluten-free, FODMAP-friendly, low-carbohydrate, allergies and intolerances, menu planning, shopping and meal preparation, to an exceptional standard, with minimal waste, within food safety standards.
- Principal Naturopath, Rise and Shine Naturopathy, 01/01/21, 12/31/24, Day to day management, administration and consultation as a self-employed clinical family Naturopath, including client case taking and joint goal-setting, consultative treatment plan creation and follow-up. Extensive experience working with neuro-diverse families to support attention deficit conditions, anxiety, autism spectrum disorder and more. Good manufacturing practice to ensure herbal and compounded medicines are prepared, prescribed and stored safely.
- Cook, Farmer and Sun Cafe, Gympie, QLD, 01/01/22, 12/31/23, Kitchen set up at start of day, including food prep for salad bar, breakfast items for display, cooking, plating, and serving meals to order, management of stock levels, supervision of kitchen staff, liaison with front of house team and management to ensure safety, efficiency and customer service goals are met.
- Console Operator, Bennett's Petroleum, Newmerella, QLD, 01/01/17, 12/31/19, Food preparation, including sandwiches, fried food, breakfast rolls, as well as safe preparation of frozen goods. Rotation of stock, ordering, cleaning. Fuel management, customer service.
- Catering Assistant (Relief), Coastal School, Marlo, QLD, 04/01/18, 04/30/18, Working with staff and students to plan, prepare and serve healthy, delicious daily meals and snacks for the whole school community.
Timeline
In-Home Meal Prep
Self-Employed
01.2023 - 09.2025
Volunteer
Tiaro Craft Cottage and Visitor Information
01.2022 - 01.2024
Principal Naturopath
Rise and Shine Naturopathy
01.2021 - 09.2025
Catering Assistant (Relief)
Coastal School
04.2018
Volunteer
Australian Business and Community Network
01.2017
Volunteer CAP Money Facilitator
CAP Money
03.2012 - 11.2013
Team Leader
CBA
09.2003 - 09.2017
Bachelor - Health Science (Naturopathy)
Endeavour College of Natural Health