Samantha Gomara
Altona Meadows,Victoria
Summary
Adept and friendly medical receptionist with more than 15 years’ experience providing, discretion, confidentiality and compassion, during all patient interactions along with a competent, efficient approach to administrative tasks including file management. Strong grasp of medical terminology and place patients first. In addition to this, I possess a strong record of elderly healthcare experience. I can address a wide variety of patient concerns with courtesy and professionalism and am also skilled in handling difficult and tense interpersonal situations efficiently and safely. I also have a wide breadth of elderly personal health care experience and excellent familiarity with elderly health care issues. I possess consolidated organisation and prioritisation skills.
Overview
26
26
years of professional experience
Work History
Medical Receptionist
TLC Primary Care
05.2023 - Current
- Maintain accurate records of more than 20K patients, updating insurance and patient profiles and eliminating dated and non-applicable information per IPN policy to minimize errors 15%
- Supervise scheduling of more than 100+ patients per day with physicians according to preferences and availability
- Demonstrated an amiable welcoming them to office, checking them in for appointments, collecting co-pays, updating insurance and records, and scheduling follow-up appointments
- Mail invoices to patients, complete insurance forms and provide pharmacies with prescription authorisations and refills
- Complete inventories and reorders of office supplies as required.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
Medical Receptionist
IPN
04.2021 - 05.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
Personal Care Worker
BENETAS
06.2006 - 04.2021
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Assisted patients with self-administered medications.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Remained alert to problems or health issues of clients and competently responded.
- Provided safe mobility support to help patients move around personal and public spaces.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Monitored and assisted residents through individual service plans.
- Documented vitals, behaviors and medications in client medical records.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Conferred with supervisor to discuss patient condition and medical care.
- Entertained, conversed and read aloud to keep patients mentally alert.
Disability Services officer
VICTORIA
01.1998 - 01.2006
- Dedicated worker in a residential home care unit with both intellectually disabled and physically disabled clients
- Participated in all day to day living requirements for our residents within our care
- Organised and carried out bathing, dressing, feeding, and medication management
- Attended appointments with our clients and liaised with their families and specialized bodies.
- Addressed emergency situations encountered following policies, procedures and strategies.
- Built strong relationships with customers through positive attitude and attentive response.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
CERTIFICATE 3 AGED CARE SERVICES - Aged Care Services
Western Training Works
2006
Skills
- Excellent communication and comprehension skills
- Attention to detail
- Compassionate
- Excellent time management
- Capable of working in team environment and autonomously
- Intermediate computer skills including, Microsoft office, Best Practise software
- Critical Thinking
- Medical Billing and Coding
- Checking Patient Details
- Patient Relations
- Teamwork and Collaboration
- CPR Certified
Additional Information
References on request
Timeline
Medical Receptionist
TLC Primary Care
05.2023 - Current
Medical Receptionist
IPN
04.2021 - 05.2023
Personal Care Worker
BENETAS
06.2006 - 04.2021
Disability Services officer
VICTORIA
01.1998 - 01.2006
CERTIFICATE 3 AGED CARE SERVICES - Aged Care Services
Western Training Works
Similar Profiles
TAYLOR Hoke BAUDiERTAYLOR Hoke BAUDiER
RN, BSN, APRN at TLC Medical – Internal Medicine/Primary CareRN, BSN, APRN at TLC Medical – Internal Medicine/Primary Care
Bibek BhattaraiBibek Bhattarai
Clinical Placement (Aged Care – 120 Hours) at TLC Nobel Gardens Aged CareClinical Placement (Aged Care – 120 Hours) at TLC Nobel Gardens Aged Care
Muktika RijalMuktika Rijal
Personal Care Assistant at TLC Aged carePersonal Care Assistant at TLC Aged care