SAMANTHA HALL
Salisbury Heights,South Australia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Creative and energetic and devoted to offering diverse activity plans and experiential learning opportunities to enhance individual development. Friendly, supportive, empathetic, motivated and fun with a strong desire to promote child potential. Passionate about building strong rapport with colleagues, children and caregivers.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Early Childhood Worker/ School Services Officer
Department Of Education
02.2024 - Current
- Created a nurturing atmosphere that promoted self-esteem, confidence, and resilience among young learners.
- Followed pre-planned schedule with balanced instruction, physical activity, rest and playtimes.
- Planned and led group activities to promote learning and social skills.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Bookkeeper
AHH TRANSPORT
10.2019 - Current
- Completed payroll for employees and maintained detailed records of procedures.
- File tax returns.
- Complete data entry
- Maintain office supplies
Customer Service Officer
DIXON ASIA PACIFIC
07.2013 - 10.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints
- Described product and service details to customers to provide information on benefits and advantages.
- Completed data entry to record call notes, suggestions and questions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
WASTE MANAGEMENT
SITA AUSTRALIA
09.2012 - 09.2012
- Transport garbage from drop points to compactor in a timely manner within a busy environment.
- All bins placed back so as not to cause any obstruction.
- Temporary role during the Royal Adelaide Show.
Customer Service Representative
AGL Energy
11.2008 - 08.2012
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
CUSTOMER SERVICE MANAGER
Coles Supermarket
04.1993 - 11.2008
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Created customer support strategy to increase customer retention.
Education
Certificate III - Early Childhood Education
KIRANA COLLEGES
06.2023
Craigmore High School
Blakeview, SA1993
Skills
- Creating a Safe Learning Environment
- Organizational and Planning Skills
- Caring and Empathetic Demeanour
- Work in a team environment
- Strong Work Ethic and Dependable
- Arts and Crafts
- Critical Thinking
- General Housekeeping
- Exploratory Play
- Plan Activities
Certification
- HLTAID009 - PROVIDE CARDIOPULMONARY RESUSCITATION
- HLTAID010 - PROVIDE BASIC EMERGENCY LIFE SUPPORT
- HLTAID011 & HLTAID012- PROVIDE FIRST AID AND IN AN EDUCATION AND CARE SETTING
- ASTHMA AND ANAPHYLAXIS
- HHA WORK SAFE AND CLEAN CERTIFICATE
- INFECTION CONTROL TRAINING - COVID 19
- DO FOOD SAFELY CERTIFICATE
- WORKING WITH CHILDREN CHECK
- RRHAN-EC CERTIFICATE
Additional Information
Between 202I- 2024 I volunteered to be the Salisbury Heights Playgroup Coordinator.
I set up and planned activities, arts and crafts and free play.
Coordinate and help pack up.
Talk with children and parents/guardians to make them feel welcome.
Read a story at the end of each playgroup.
Have an understanding of the EYLF, NQS & NQF.
REFERENCES AVAILABLE ON REQUEST
Timeline
Early Childhood Worker/ School Services Officer
Department Of Education
02.2024 - Current
Bookkeeper
AHH TRANSPORT
10.2019 - Current
Customer Service Officer
DIXON ASIA PACIFIC
07.2013 - 10.2019
WASTE MANAGEMENT
SITA AUSTRALIA
09.2012 - 09.2012
Customer Service Representative
AGL Energy
11.2008 - 08.2012
CUSTOMER SERVICE MANAGER
Coles Supermarket
04.1993 - 11.2008
Certificate III - Early Childhood Education
KIRANA COLLEGES
Craigmore High School
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