Samantha Hill
Administration Manager
St Clair,NSW
Summary
Detail-oriented Administration Manager with over 5 years of experience in enhancing customer service and operational efficiency within Biesse Group. Adept at leading teams across Australia and New Zealand to improve service delivery and resolve complex customer issues. Proficient in utilizing CRM and accounting software to streamline processes and improve financial operations. Recognized for exceptional leadership in employee development and customer relationship management.
Overview
17
17
years of professional experience
Work History
Account and Administration Manager
Biesse Group
Wetherill Park, NSW
03.2021 - 11.2024
- Led the service administration team, overseeing operations across Australia and New Zealand.
- Resolve customer complaints and investigated customer invoice disputes.
- Effectively build, maintain and strengthen customer relationships.
- Overlooked renewals and sales of machine service agreements to achieve my individual sales KPIs.
- Upheld consistent department billing and month-end processes for Oceania.
- Participated in open house activities representing the service team and demonstrating machine software.
- Training of new global service administrators and further upskill existing team members.
Service Administration Co-ordinator
Biesse Group
Wetherill Park, NSW
05.2019 - 03.2021
- Answer inbound and make outbound customer calls.
- High-volume department invoicing.
- Open troubleshooting cases in Salesforce.
- Manage technician travel bookings using a third-party booking portal.
- Update and maintain customer information in Salesforce.
- Enter service/maintenance contracts into Oracle.
- Key user/trainer for Salesforce roll out introduced in 2020 for broader service team.
- Generate weekly call reports and customer case statistics.
- Assist management to streamline systems and processes.
Business Support Officer
Zinfra
Norwest, NSW
05.2018 - 05.2019
- Support team leaders for the gas sector with ad hoc administrative duties.
- Validate subcontractor invoices for payment.
- Raise a purchase approval request for the weekly contractor pay cycle and vendor invoice payments.
- Handle contractor payment discrepancies and adjust as necessary.
- Input data for invoice payments into Sage.
Office Assistant
IC pipes
Wetherill Park, NSW
01.2017 - 04.2018
- Validate staff time sheets and submit weekly payroll.
- Validate vendor invoices for payment.
- Liaise with vendors such as Sydney Water to confirm job completion and raise invoices in MYOB.
- Answer incoming calls and manage centric email.
- Assist senior management with composing email correspondence.
- Ensure all field employees' training and certifications are up to date and organize training days as required.
- New employee onboarding.
Administration Assistant
Milestone chemicals
Wetherill Park, NSW
01.2014 - 01.2017
- Answer incoming calls using a switchboard.
- Monitor the group email inbox, and respond to customers.
- Set up new customer accounts
- Accounts payable and receivable using MYOB.
- Create sales quotations for sales reps as required
- High volume order entry ensuring correctness and attention to detail
- Create MSDS folders for customer requirements per chemical use.
- Assist with daily driver run sheets for order dispatch.
Deli 2ic
Woolworths
Blacktown
03.2008 - 12.2013
- Customer Service
- Opening and closing procedures
- Stocktake
- Action markdowns
- Ensure Food Safety measures are maintained (HACCP)
- Assist with team rostering
Education
Certificate IV in Leadership And Management
TAFE NSW
NSW08-2022
High School Diploma -
Rooty Hill High School
Rooty Hill12-2004
Skills
- Customer service management
- CRM Software Mastery
- Financial Reporting
- Team Leadership
- Effective communication
- Process Improvement
Affiliations
- Health and Fitness
- Cooking and new food experiences
- Walks and time with my dog Sarge
- Outdoor activities
Availability
Immediate start
References
References available upon request.
Timeline
Account and Administration Manager
Biesse Group
03.2021 - 11.2024
Service Administration Co-ordinator
Biesse Group
05.2019 - 03.2021
Business Support Officer
Zinfra
05.2018 - 05.2019
Office Assistant
IC pipes
01.2017 - 04.2018
Administration Assistant
Milestone chemicals
01.2014 - 01.2017
Deli 2ic
Woolworths
03.2008 - 12.2013
Certificate IV in Leadership And Management
TAFE NSW
High School Diploma -
Rooty Hill High School
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