Samantha Howard
Waratah
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Assistant
Pandora
09.2024 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Swimming Instructor
Arnold's Swim Centre
02.2024 - Current
- Developed strong relationships with students to foster trust and rapport, enabling more effective instruction.
- Organized and taught swimming lessons to children aged 0 to 15 years.
- Implemented ongoing assessments of student progress, adjusting lesson plans accordingly to ensure continued growth in abilities.
- Improved student confidence in water by providing individualized feedback and personalized instruction.
Cabin Crew Member
Regional Express
02.2023 - 02.2024
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
Swimming Instructor
Carlile Swimming
06.2019 - 10.2022
- Developed strong relationships with students to foster trust and rapport, enabling more effective instruction.
- Organized and taught swimming lessons to children aged 0 to 17 years.
- Implemented ongoing assessments of student progress, adjusting lesson plans accordingly to ensure continued growth in abilities.
- Promoted water safety awareness by incorporating essential skills into lessons such as treading water, floating, and rescue techniques.
Education
Bachelor of Education - Primary Teaching
University of Newcastle
Newcastle, NSW12-2026
High School Diploma -
Cherrybrook Technology High School
Cherrybrook, NSW11-2020
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
- POS system operation
- Complex Problem-solving
- Reliable and responsible
- Attention to detail
- Positive customer engagement
- Strong communication and interpersonal skills
Certification
- First Aid/CPR Certification - Business Wide First Aid Training
- RSA/RCG Certification
- Working With Children Check
- Barista Course - CBD College
Timeline
Retail Assistant
Pandora
09.2024 - Current
Swimming Instructor
Arnold's Swim Centre
02.2024 - Current
Cabin Crew Member
Regional Express
02.2023 - 02.2024
Swimming Instructor
Carlile Swimming
06.2019 - 10.2022
Bachelor of Education - Primary Teaching
University of Newcastle
High School Diploma -
Cherrybrook Technology High School
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