Samantha James
Summary
Highly analytical, communicative, and collaborative professional with a proven ability to adapt to new environments. Committed to contributing to team success and continuously developing professional skills. Recognized for a positive attitude and strong commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Manager/Sales Consultant
Medibank
08.2017 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Business Office Manager
ColourMe Painting
04.2016 - 07.2023
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing
- Managed and generated reports for company database
- Assisted in resolving financial discrepancies and customer billing issues with timely attention
- Improved client satisfaction by developing customer feedback systems and addressing concerns promptly and effectively
Foreign Exchange Consultant
Travel Money Oz
02.2015 - 08.2017
Sales
JB HiFi
08.2012 - 02.2015
Food/Beverage/Bar Attendant
Mustard Catering
03.2012 - 09.2012
Register Operator
Kmart
11.2009 - 08.2012
Sales Assistant
Cotton On
10.2011 - 02.2012
Education
Graduate Certificate in Human Resource Management -
Murdoch University
2017
Bachelor of Science/Arts in Psychology -
Murdoch University
2016
Skills
Time Management
Reliable and Responsible
Lead Generation
Customer Relationship Building
Complex Problem-Solving
Business Development
Attention to Detail
Employee Motivation
Conflict Resolution
Strong Communication and Interpersonal Skills
Timeline
Manager/Sales Consultant
Medibank
08.2017 - Current
Business Office Manager
ColourMe Painting
04.2016 - 07.2023
Foreign Exchange Consultant
Travel Money Oz
02.2015 - 08.2017
Sales
JB HiFi
08.2012 - 02.2015
Food/Beverage/Bar Attendant
Mustard Catering
03.2012 - 09.2012
Sales Assistant
Cotton On
10.2011 - 02.2012
Register Operator
Kmart
11.2009 - 08.2012
Graduate Certificate in Human Resource Management -
Murdoch University
Bachelor of Science/Arts in Psychology -
Murdoch University
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