Samantha Jennings
Sydney,NSW
Summary
Versatile professional skilled in regulatory enforcement and community education, logistics, and customer service. Strong problem-solving abilities, with a focus on safety and conflict de-escalation. Demonstrates exceptional time management and adaptability in fast-paced environments, enhancing operational effectiveness across various roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Parking Regulation Enforcement
George River Council
01.2024 - Current
- Enforced parking regulations to ensure compliance and enhance public safety.
- Conducted inspections of parking areas to identify violations, ensuring swift resolution of issues.
- Mentored new officers on enforcement techniques and customer service standards, enhancing team effectiveness.
- Assisted motorists in locating legal parking spaces, fostering positive community relations.
- Participated in ongoing training to stay current on changes in laws, policies, and best practices related to my role.
Delivery Driver
Australia Post
11.2019 - 12.2024
- Delivered packages to customer doorsteps and business offices.
- Executed on-time deliveries by selecting optimal routes for efficiency.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained an upbeat, positive attitude in a busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours and took on available shifts during holidays and busy periods.
- Handling customer inquiries and complaints, Answering questions, resolving issues, and providing information about services.
- Providing assistance to customers, Helping customers with their mail and parcels, such as locating lost items or providing tracking information.
- Representing Australia Post as a positive ambassador for the company and providing excellent service to customers.
Warehouse Assistant
GOODWOODS SADDLERY
11.2016 - 10.2019
- Packaged and shipped orders accurately, ensuring safe and timely delivery to customers.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Maintained clean workspace, keeping aisles clear to enhance workplace safety.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Trained new hires on warehouse equipment usage, facilitating their integration and supporting team productivity.
Skills
- Parking regulations
- Enforcement processes
- Traffic management
- Parking surveillance
- Ticketing software
- Area familiarity
- Route planning
- Safety regulations
- Safety awareness
- Regulation compliance
- Time management
- Multi-tasking
- Attention to detail
- Problem solving
- Decision-making
- Customer service
- Public interaction
- Team collaboration
- Problem resolution
Certification
- S.E.I.N.S
- WWC
- White Card
Accomplishments
- NDIS Worker Orientation Module
Timeline
Parking Regulation Enforcement
George River Council
01.2024 - Current
Delivery Driver
Australia Post
11.2019 - 12.2024
Warehouse Assistant
GOODWOODS SADDLERY
11.2016 - 10.2019