Samantha Johansson
Mount Pleasant,QLD
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Mater Misericordiae Hospital. Expert in document management and interpersonal communication, significantly reduced data entry errors. Skilled in fostering professional relationships, ensuring privacy compliance, and optimizing administrative efficiency.
Overview
6
6
years of professional experience
Work History
Medical Administration Assistant
Mater Misericordiae Hospital
Mackay, QLD
12.2021 - Current
- Handled incoming phone calls and answered questions from callers.
- Interacted with customers by phone, email, or in-person to provide information.
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
Medical Administrative Assistant
Selangor Private Hospital
Nambour, QLD
05.2021 - 11.2021
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
Practice Manager
North Shore Medical Centre
Mudjimba, QLD
08.2020 - 04.2021
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Receptionist
North Shore Medical Centre
Mudjimba, QLD
01.2019 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Marrara Christian College
Marrara, NTSkills
- Paperwork and documentation
- File Organization
- Customer Communication
- Ordering of supplies
- Interpersonal and written communication
- Telephone Etiquette
- Document Scanning
- Researching issues
- Editing and proofreading
- Meeting Coordination
- Word Processing
- Spreadsheet Creation
- Professional relationship building
- Report Preparation
- Scheduling appointments
- Document Control
- Appointment Scheduling
- Information Processing
- Business Correspondence
- Customer Satisfaction
- Administrative tasks
- File Maintenance
- Prioritization
- Filing systems
- Administrative Support
- Quality Control
- Cash Handling
- Billing and coding
- Cash Management
- Mail Sorting
- Record preparation
- Information Security
- Processing mail
- Relationship Building
- Operations Support
- Correspondence Writing
- Schedule and calendar management
- Proofreading
- Data Entry
- Document Management
- Schedule oversight
- Strategic Planning
References
Available on request.
Timeline
Medical Administration Assistant
Mater Misericordiae Hospital
12.2021 - Current
Medical Administrative Assistant
Selangor Private Hospital
05.2021 - 11.2021
Practice Manager
North Shore Medical Centre
08.2020 - 04.2021
Receptionist
North Shore Medical Centre
01.2019 - 08.2020
Marrara Christian College