Samantha Lorentz
PITT TOWN
Summary
Dynamic leader with a proven track record at IKEA. Enhancing customer experiences and team competencies through effective team management and innovative process improvements. Excelled in fostering stakeholder relationships and implementing strategic solutions. Skilled in adaptive learning and excellent communication, consistently achieving set goals.
Overview
8
8
years of professional experience
Work History
Customer Team Leader
IKEA
04.2023 - Current
- Identified opportunities and provided creative solutions to improve processes.
- Collaborated with relevant stakeholders to improve customer experiences.
- Facilitated positive team environment through leading, coaching and motivation.
- Built individual and team competencies to provide exceptional customer service.
- Organized and balanced multiple priorities within fast-paced environment.
Reward Keys Ambassador
IKEA
01.2023 - 04.2023
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Created and delivered training modules to implement new processes
- Beta tested new customer platforms and provided feedback to benefit customer experiences.
Aftersales Coworker
IKEA
07.2020 - 01.2023
- Worked in a fast paced environment whilst providing excellent, accurate service
- Upheld expectations and values set by employer and customers
- Consistently produced results both KPI and service based.
- Formed customer complaint cases and followed up on customer inquiries
- Effectively worked both collaboratively and individually.
Administrative Officer
Fox Industries Group
06.2017 - 04.2018
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective time management.
Education
Year 12 Completed -
Terra Sancta College
Schofields, NSW10-2017
Skills
- Supportive team management
- Customer engagement
- Motivation and collaboration
- Excellent communication
- Effective time management
- Adaptive learner
- Enthusiastic people developer
- Approachable and nurturing
Timeline
Customer Team Leader
IKEA
04.2023 - Current
Reward Keys Ambassador
IKEA
01.2023 - 04.2023
Aftersales Coworker
IKEA
07.2020 - 01.2023
Administrative Officer
Fox Industries Group
06.2017 - 04.2018
Year 12 Completed -
Terra Sancta College
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