Samantha Perugini
Hurlstone Park,Australia
Summary
A highly organised, reliable, and efficient professional with strong experience across warehouse operations, luxury logistics, and customer service.
I pride myself on my attention to detail, particularly when managing high-value inventory, and my ability to build strong working relationships across all levels of business.
With experience spanning retail, logistics, customer service, and inventory management, I value streamlined, productive environments that foster growth and innovation.
I embrace change and thrive under pressure, always striving to be a valuable, helping hand and make a positive impact in every workplace I join.
Overview
11
11
years of professional experience
Work History
Inbound Stock Assistant
Geodis for Hermés
02.2025 - Current
- Track and receive all Hermès inbound deliveries.
• Cover all aspects of stock inventory, including manual mark-off upon delivery, scanning stock into RF systems, receiving, put away, and condensing items for optimal storage.
• Adhere to strict 48-hour KPIs for the complete receiving, scanning, receipting, and stock put away of all inbound stock.
• Identify and report discrepancies in incoming stock and perform quality control checks to detect damaged items/products.
• Ticket, label, and itemise all products with exceptional attention to detail, handling high-ticket luxury items.
• Delegate tasks within the inbound team to maximise operational efficiency.
• Work closely with Hermès warehouse managers, ensuring smooth daily operations within the inbound team. - Second in charge when the inbound stock manager is absent.
Warehouse All Rounder
Geodis
Banksmeadow
07.2024 - 01.2025
- Pick and pack orders across three brands (Il Makiage, Lovevery, Longchamp) using RF guns and various warehouse management systems (WMS).
• Accurately receive inbound stock via WMS and log all returned items.
• Complete stock put away, monitor stock levels daily, and identify/resolve stock discrepancies across all 3 brands.
• Participate in stocktakes across all brands stored within the warehouse.
• Support the Warehouse Manager in supervising and completing all inbound and outbound orders efficiently.
• Perform manual handling and operate wave pickers, pallet jacks, electric pallet jacks, pallet wrappers, and electric ride-on floor sweepers.
• Maintain a clean, tidy, and organised warehouse environment at all times.
Warehouse All Rounder
PVH Brands
Banksmeadow, Australia
08.2022 - 07.2024
- Worked in various warehouse roles including Inbound Stock Team Leader, Online Returns Team Leader, and Inventory Assistant
- Developed environmentally conscious approaches to waste management which has since become standard for PVH warehouses
- Pick Packing using RF Guns. Consistently maintaining high KPI's with order accuracy, timed performances per pick etc.
- Processing inventory/replenishments across all PVH Brands in the warehouse.
- Processing upwards of 120+ returns daily and maintaining the highest weekly KPIs for 6 months.
- Providing outside the box problem solving/improvement strategies to enhance performance of employees within the returns team.
- Providing timely resolutions for all client complaints and feedback, and nurturing all ongoing relationships, maintaining client retention.
- Inventory management, high accuracy of stock control, accounting for and receiving inbound stock from multiple external locations, and appointing them to their respective categories.
- Daily monitoring, reconciling inventory, manual creation and completion of cycle counts for over 10,000 locations within the warehouse.
- Identifying incomplete or incorrect stock transfers/discrepancies and providing prompt completion and resolution across all departments and brands.
- Assisting forklift drivers with manual case pickings, moving/transporting stock to relevant dispatch areas with manual and electric pallet jacks.
- Working autonomously and taking initiative to complete all assigned tasks promptly and assist multiple warehouse team leaders and managers daily where needed.
- Sound knowledge of RF systems, Scale, Trello and Microsoft office.
Warehouse Second in Charge
Maison De Sabré
Botany, Australia
04.2022 - 09.2022
- Overseeing daily orders 1000+ per day per country - AU and NZ, Japan, USA and Worldwide.
- Manual printing of order slips through Shopify within respective categories, manual picking and packing of all orders.
- Sound knowledge of Shopify, Slack.
- Responsible for the manual personalisation (hot stamping) of all products including watch straps, phone cases, small leather goods, large leather goods, notebooks, handbags etc.
- Direct liaison with the Retail Operations manager and MDS owners, providing weekly feedback, data analysis and KPI's for each team member, providing problem solving and resolution management.
- Daily communication with customer service team external team (Head Office) via email, slack, telephone, and video conferences regarding all order enquiries, fulfillment status updates, shipping process, tracking information, and all complaints and resolutions.
- Responsible for conducting monthly manual stocktakes across all categories, stock/inventory management, receiving returns/faulty items and organising replacements, and all corporate and advertising orders.
Plant Nursery Second in Charge
The Grow Centre
Caringbah, Australia
02.2022 - 05.2022
- Providing outstanding customer service
- One person solely responsible for each shift daily, accordingly needing to prioritise and multitask alone, in the most time efficient manner in between clients.
- Engaging and educating clients through my knowledge of plants, sharing care requirements, recommendations and support for all household enthusiasts and corporate clients.
- Responsible for all pest control, pruning, watering and cleanliness/appearance of the shop front.
- Direct liaison with Retail Visual Merchandise Manager, ensuring the business achieves the highest display standards.
- Restocking all plants and merchandise, reporting weekly replenishment/order requirements across all categories.
- Daily cleaning and maintenance of large warehouse store open to public.
- Building rapport and relationships with clients daily, growing the database purely by providing exceptional service (mostly word of mouth clientele) and maintaining communication via text and phone.
- Ensuring everyone is cared for and creating a store environment conducive to being comfortable.
- Taking initiative and being responsible for creating videos/photos/content for online advertising and social media presence.
- Direct liaison with business owners providing all essential feedback and strategising improvement methods for the store, employees, and clients.
Team Leader personal shopper (online company)
Quicko Groceries
Mascot/Eastgardens, Australia
10.2021 - 03.2022
- Personal shopper for all grocery/daily essentials through app-based online portal.
- Picking and packing of orders and Sydney-wide delivery within 2 hours.
- Direct communication in real time via text and phone/video call with each individual customer regarding their order, stock availability, substitutes/recommendations, providing live tracking updates for all deliveries.
- Assisting the Area Manager with managing our Inner west, CBD team of 10+ employees
- Directly reporting daily and weekly feedback to Area Manager and CEO
- Maintaining the highest KPI's weekly across all 3 Quicko locations (how many orders picked and delivered, items picked per minute, communication times etc)
- Responsible for live advertising, handing out flyers, discount introductory promotions etc.
- Providing outstanding, above and beyond customer service for each and every client, especially with the majority of our clientele being immunocompromised during the lockdown period.
- Ensuring high levels of attention to detail, care, cleanliness and hygiene are always adhered to by all team members.
- Ability to problem solve in real time, in a fast paced, stressful environment. Receiving over 20+ orders per hour across Sydney.
- Exercising time management and delegating accordingly, to ensure a 2 hour delivery promise is achieved for every order.
Senior Client Advisor
Max Mara Boutique
Sydney, Australia
11.2019 - 12.2021
- Key holder responsibilities - Daily opening/closing and EOD duties.
- Responsible for integration of Omni-channel system in store, which includes being the first point of contact between clients and store, training team members, providing feedback to global HQ, resolving internal and external issues.
- Management of sales and operations team on a daily basis.
- CRM in charge: responsible for all client initiatives and events. Managing and reporting on specific product categories to increase sales and modify product selection in store based on client profiles. Meeting and exceeding KPIs in sales, conversion and UPT.
- Developing and growing a strong client base thus increasing repeat client visits and brand loyalty Achievements.
- Selected as the Australian representative to test, train and implement the MaxMara Omni-Channel system.
- Highest store sales for 6 consecutive months.
- Ongoing training and development provider for all team members 10+.
Assistant Menswear Team Manager
Louis Vuitton
Sydney, Australia
04.2019 - 11.2019
- Key holder responsibilities - Daily opening/closing and EOD duties.
- Liaising with global and national buying teams to provide product and buying feedback across several categories.
- Creating and delivering engaging product training modules and Daily Team Briefings.
- Assisting the team to secure limited pieces for clients.
- Collaborating with CRM team to create effective client events that resulted in exceptional sales and exceeding ROI.
- Managing the team on a daily basis to ensure effective floor management is achieved.
- Managing Client Survey results by directly contacting all satisfied clients and managing client complaints.
- Meeting and exceeding category and total store sales Achievements. Secured 1 of 3 limited pieces for a local Australian client.
- Selected to represent Australia in global Menswear Training.
- Delegated work assignments and prioritized tasks.
Store Supervisor
Gucci
Sydney Airport International Departures, Australia
03.2017 - 03.2019
- Key holder responsibilities - Daily opening/closing and EOD duties.
- Participated in the 2 month preparation prior to the opening of our new Sydney Airport store; including receiving in stock, pricing/labeling, inventory management, staff recruitment and on-boarding, coordinating and liaising with national visual merchandisers to create the final layout for the grand opening.
- Completing monthly block rosters, and managing payroll and performance for over 15 employees.
- Leading and consolidating figures, suggestions, store performance, mystery shopping reports and feedback in monthly face-to-face store visits with South East Asia Pacific President, merchandising and visual merchandising managers, merchant buying team, along with Sydney Airport Retail Managers.
- Appointed to represent Gucci Airport as our in-store training ambassador on behalf of Asia-Pacific team, maximising product knowledge, selling ceremonies, customer service and implementing strategies to ensure consistent and successful meeting of all KPIs individually and collectively.
Assistant Store Manager
Hugo Boss
Homebush DFO, Australia
11.2014 - 03.2017
- Key holder responsibilities - Daily opening/closing and EOD duties.
- Led team in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness and performance, which resulted in my store being appointed the 'Number 1 Outlet in Australia' in December 2016 - an achievement which had never been held before by Homebush Outlet.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. Presenting and successfully implementing the concept and creation of an 'exclusive to outlet' select range of products.
- Built proactive and productive relationships with several business representatives.
- Worked closely and directly with the National Manager for Hugo Boss and was awarded the role of freely representing our store for Visual Merchandising and product training.
- Directed and trained staff on daily duties and supervised and provided feedback in weekly country-wide conference calls, resulting in improved performance and high level of customer satisfaction.
- Led by example and was consistently acknowledged weekly within the 'Top 20 Sellers' of Hugo Boss Australia-wide.
Education
High School Diploma -
Burwood Girls High School
Sydney, NSW12.2006
Skills
- High levels of verbal and written communication in English
- Exceptional standard of customer service
- Active listener
- Empathetic
- Organised and focused
- Highly adaptable and quick learner
- Positive, optimistic mindset
- Proactive, innovative and creative
- Strong management and leadership skills
- Genuine relationship building
- Solution-opportunity-based problem solving
- Efficient time management
- Thrives in high paced environments
- Enjoys opportunities that spark growth
Timeline
Inbound Stock Assistant
Geodis for Hermés
02.2025 - Current
Warehouse All Rounder
Geodis
07.2024 - 01.2025
Warehouse All Rounder
PVH Brands
08.2022 - 07.2024
Warehouse Second in Charge
Maison De Sabré
04.2022 - 09.2022
Plant Nursery Second in Charge
The Grow Centre
02.2022 - 05.2022
Team Leader personal shopper (online company)
Quicko Groceries
10.2021 - 03.2022
Senior Client Advisor
Max Mara Boutique
11.2019 - 12.2021
Assistant Menswear Team Manager
Louis Vuitton
04.2019 - 11.2019
Store Supervisor
Gucci
03.2017 - 03.2019
Assistant Store Manager
Hugo Boss
11.2014 - 03.2017
High School Diploma -
Burwood Girls High School