Samantha Phillips
Sydney,NSW
Summary
I am an Enthusiastic, goal-oriented and strategic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Proven record in providing friendly and skilled support, retaining and growing business across an array of markets. With a passion for helping people fuels customer centric success allows for the creative introduction of new products, increase market shares in a competitive industry, attract business from the competition, absorb and retain detailed product knowledge and build a loyal customer base. Thrive off high pressure environments, effectively implement strategic growth through impactful Sales stories & brand initiatives as well work well in a team.
Overview
7
7
years of professional experience
Work History
Associate Product Specialist
De Puy Synthes
01.2023 - Current
- Achieved sales and profit targets of Key Targets within Sales region
- Cultivate enduring positive relationships with customers.
- Foster loyalty and confidence in Johnson & Johnson Medical DePuy as the preferred supplier.
- Researched product's technical specifications and accurately communicated information.
- Assisted with demonstrations for Hip & Knee replacement products to showcase functionality.
- Responded to customer inquiries and provided technical assistance in theatres.
- Diagnosed and troubleshot hardware issues.
- Collaborated with internal & external stakeholders to locate replacement components and resolve advanced problems.
Account Manager
HealthShare Digital
03.2022 - 01.2023
- Generated pipeline to close revenue and exceed quota for $1.2 Million worth of accounts.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Leveraged strategic planning & existing Orthopaedic Surgeon Relationships to Identify and close Upsells in key accounts
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Built credibility and trust to influence client's buying decisions.
- Partnered with internal resources to present additional value and expertise to clients.
- Key Achievements
- Q1 - $253,446 100% Retention 112% Target with 3 x Upsells
- Q2 - $628,180 102% Retention 120% Target with 6 x Upsells & 1 x New Business Deals
Territory Manager
Stryker
01.2019 - 03.2022
- Managed over 14 Hospitals within Northern Sydney territory
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Run & organise Face to face Presentation & Education sessions with Surgeons, nursing Staff & fellow team members
- Tracked changing product lines to effectively meet dynamic market demands
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships with Surgeons and Procurement
- Managers by building rapport and maintaining consistent communication
- Offer outstanding customer service & product knowledge with ability to work in high stress environments
- Defend existing business & strategically identify & close new business opportunities
- Identify and further develop key surgeon advocates & gaps in market
- Work with marketing to plan Product pipeline & Identify hospitals beneficial to increase business with new and improved products
- Performing marketing analysis to qualify potential clients and provide them with customised plan needed to drive overall sales, and increase revenue
- Key Achievements
- 7.3% YTD growth across entire North Territory in 2021
- 62.57%, 7.62% growth in my top 2 Accounts
- 7.62% increase in Public business from competition at Northern Beaches for 2020
- 62.57% growth in Hornsby Hospital with frequent engagement of Registrars
- Highest monthly Quota attainment 130% for May 2021
- Got Hospital to acquire Key Product back on shelf to win business from competitor and contribute to 7.62% growth
- Facilitated/Designed a Pilot Loan Return Scheme, which due to its efficiency & success was rolled out Nationally
Channel Account Manager
Jabra/ GN Audio Solutions
12.2016 - 01.2019
- Presented a range of Audio Solutions, followed up & closed Jabra's Service & Audio solutions B2B (C-level)
- Managed and facilitated growth of Distributors & Key Account Channels through education of key products and consultative selling techniques
- Managed offers, quotations & calculations
- Followed up with distributors for outstanding stock deliveries & quotes
- Consistently exceeded monthly/quarterly quotas
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Proposed and implemented new friendly loan device Sales System to keep track of trial units according to Sales cycle
- Employed range of consultative selling approaches on all calls
- Utilised sales strategies based on customers' demands, models life cycles, and competitors analysis
- Assisted Senior Sales Managers in after sales efficiency, productivity and customer's satisfaction
- Answer inbound sales enquiries to provide audio solutions for a variety of businesses
- Managed and recorded detailed contact log all leads from outbound telephone marketing in CRM system
- Contacted new and existing customers to discuss how their needs could be met with specific products and services
- Key Achievements
- Qualified and nurtured on average 55 leads per week
- 33% Year on Year Growth in 2017
- Key Achievements 116% Team Target for 2018 36% Year on Year Growth 2018
- Culture Committee at Jabra 526% Growth for Key Account with product education & upselling techniques 181% Growth 2017-2018 of Key Sub distributor
Education
Bachelor of Medical Science -
University of Technology
Sydney, NSW2014
Certificate - Digital Marketing
Google Garage
Sydney03.2022
Skills
- Client Needs Assessment
- Customer Implementation
- Performance Goals
- Strategic Account Planning
- Excellent Communication Skills
- Customer Satisfaction
- Time Management
- Partnering and Relationships
- Networking Events
- Consultative Sales Approach
- Sales Statistics Analysis
- Client Meetings
Accomplishments
- Lifeline Crisis Support Volunteer 2020
- 6 months intensive training Suicide Prevention course
- Ability to listen and work together to find a suitable solution for individuals in crisis
- Develop rapport with individuals from all walks of life, without casting judgement
- Certificate of Digital Marketing 2022.
- Toastmasters Graduate 2019
- Vice President and committee member Toastmasters
- Overcame public speaking fear & learnt to better present
Languages
Spanish
Elementary
Timeline
Associate Product Specialist
De Puy Synthes
01.2023 - Current
Account Manager
HealthShare Digital
03.2022 - 01.2023
Territory Manager
Stryker
01.2019 - 03.2022
Channel Account Manager
Jabra/ GN Audio Solutions
12.2016 - 01.2019
Bachelor of Medical Science -
University of Technology
Certificate - Digital Marketing
Google Garage
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