Samantha Ristanceva
Chipping Norton,NSW
Summary
Motivated and enthusiastic leader who works exceptionally well in a fast paced, team based environment. Driven and proven successful at achieving established targets and team goals. Customer centric driven who consistently leads from the front and puts customer needs at the heart.
Overview
5
5
years of professional experience
Work History
Bank Manager
St George Bank
03.2022 - Current
- Lead a key site high performing branch within the Eastern Suburbs and helped coach 14 bankers by implementing and driving sales to gain business and provide support and guidance to our customers within the retail space.
- Held a perfect NPS score on both channel and brand for the region
- Achieved a 7/7 scorecard across all areas of focus targets within retail banking
- State directorship for Small Business NSW
- Helped run and facilitate sessions to help guide and increase business referrals across our region and state.
- NSW New Starter Induction program for Small Business
- Helped facilitate and run new starter sessions to help guide and support new bankers on their journey in the branch
Bank Manager
Westpac
03.2021 - 03.2022
Customer Service Specialist
St George Bank
12.2019 - 03.2021
Customer Service Advisor
St George Bank
12.2018 - 12.2019
Education
Westpac Lead To Succeed Program
UNSW
2022
RG146
Deakin University
2019
Certifacte II in Community Pharmacy -
Holsworthy High School
2010
Certicate III in Community Pharmacy -
Skills
- Problem solving ability to resolve customer complaints within a certain timeframe
- Operational management
- Great communication and listening skills
- Leadership development
- Quick thinker
- Strategy Development
- Business Planning
- Staff Training and Development
Accomplishments
Westpac CBB Consumer Engagement Awards H1 2023
Liverpool City Business Youth Award 2017
State finalist for Pharmacy Guild of Australia 2015
Timeline
Bank Manager
St George Bank
03.2022 - Current
Bank Manager
Westpac
03.2021 - 03.2022
Customer Service Specialist
St George Bank
12.2019 - 03.2021
Customer Service Advisor
St George Bank
12.2018 - 12.2019
Westpac Lead To Succeed Program
UNSW
RG146
Deakin University
Certifacte II in Community Pharmacy -
Holsworthy High School
Certicate III in Community Pharmacy -
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