Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Ruzive

Perth ,WA

Summary

Experienced in maintaining organized filing systems and accurate record keeping, demonstrating strong attention to detail essential for a receptionist role. Skills in effective communication and active listening have been utilized to support clients and collaborate with team members, ensuring a positive environment. Proficient in appointment scheduling and crisis intervention, contributing to efficient operations and client satisfaction. Developed independent living skills in clients, showcasing the ability to assess needs and provide appropriate support while adhering to confidentiality protocols.

Overview

2
2
years of professional experience

Work History

Blooming Support Services

Disability Support Worker
Perth , WA
04.2023 - Current
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Improved resident and staff engagement through group activities.
  • Collaborated with other professionals to assess client needs.
  • Maintained organized filing system for client records, providing complete documentation of all interactions.
  • Provided emotional and practical support to vulnerable adults.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Administered medication according to company guidelines whilst monitoring its effectiveness.
  • Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Helped clients develop coping mechanisms, technical abilities and job skills.
  • Can work with computers and very organised.

Placement at Vinnies

Vinnies
Cannington , WA
11.2023 - 02.2024
  • Maintained accurate records of clients
  • Provided emergency relief to clients and family in need such as food and referrals
  • Ensured compliance with health and safety regulations when making bookings that volunteers have to visit.
  • Advocated for clients to ensure that they are heard and assisted when possible.
  • Active listening skills used to ensure that client’s concerns are understood, heard and accurate.
  • Followed policies such as Privacy and Confidentiality to ensure Clients information is secured and safe .
  • Communicated regularly with supervisors regarding progress of projects and completed tasks.
  • Carried out individual work in various capacities to promote business and achieve assigned goals.
  • Assisted team members with maintaining orderly and clean workspaces.
  • Maintained awareness of workplace hazards, diligently following department safety protocol.
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

Diploma in Community Services

Acknowledge Education
Perth
09-2024

Bachelor In Community Services -

Acknowledge Education
Perth

Skills

  • Record keeping
  • Appointment scheduling
  • Crisis intervention
  • Case management
  • Client assessment
  • Effective communication
  • Active listening
  • Team collaboration
  • Advocacy support
  • Visitor assistance
  • File organization
  • Meeting support
  • Scheduling appointments
  • Confidential information management
  • Appointment setting
  • Call handling
  • Bookkeeping
  • Excellent communication
  • Risk assessment
  • Crisis management
  • Customer service

Timeline

Placement at Vinnies

Vinnies
11.2023 - 02.2024

Blooming Support Services

Disability Support Worker
04.2023 - Current

Diploma in Community Services

Acknowledge Education

Bachelor In Community Services -

Acknowledge Education

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Samantha Ruzive