Samantha Van Der Linde
Northam
Summary
Dynamic professional with a proven track record at Dr CA Richards, excelling in customer service and complex problem-solving. Skilled in data entry and recordkeeping, I enhanced patient satisfaction through streamlined processes. Known for my reliability and integrity, I fostered effective communication and collaboration among team members, driving operational efficiency.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
Work History
Casual Administrator
Agwest Machinery
05.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained their online website updated internal databases to support the new information received.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Fast Food Team Member
Fresh Trading Co Ops Pty Ltd
02.2024 - 05.2024
- Performed shift change tasks each day to keep store neat and running smoothly.
- Contributed to increased sales by upselling menu items and promoting limited-time offers.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Ensured seamless operations during peak hours by effectively multitasking across various roles such as cashier, food assembler, or grill operator when needed.
- Resolved customer complaints professionally, offering solutions that align with company policies while maintaining customer satisfaction.
- Contributed to a safe working environment by following safety measures for handling equipment, such as fryers and grills.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Collaborated with team members for smooth shift transitions, maintaining consistent quality of service throughout the day.
- Reduced customer wait times by quickly operating customer window and sales register.
- Coordinated with team members to restock condiments, utensils, and other supplies regularly while maintaining cleanliness of the dining area.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Medical Practice Manager
Dr CA Richards
08.2016 - 12.2023
- Ordered all office supplies and kept check on inventory levels.
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problemsolving.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Supervised team of 4 office personnel.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
- Assisted with regulatory issues such as compliance.
- Improved patient satisfaction by streamlining appointment scheduling and implementing a more efficient check-in process.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Handled job duties for staff members which were unavailable or out of office.
- Oversaw accounting, budgeting, and financial reporting.
Education
Certificate - Consumer Care And Communication
The Dux Academy of Healthcare
Bloemfontein, South Africa11-2018
Certificate - Office Management
The Dux Academy of Healthcare
Bloemfontein, South Africa06-2018
High School Diploma -
Highschool Diamantveld
Kimberley, South Africa11-2015
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- MS office
- Decision-making
- Personable and approachable
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Reliability and punctuality
- Product restocking
- Issue resolution
- Complex Problem-solving
Languages
English
Full Professional
Afrikaans
Native or Bilingual
German
Elementary
Interests
- I enjoy painting, which helps improve my creativity and attention to detail
- Crafting and DIY Projects
Timeline
Casual Administrator
Agwest Machinery
05.2024 - Current
Fast Food Team Member
Fresh Trading Co Ops Pty Ltd
02.2024 - 05.2024
Medical Practice Manager
Dr CA Richards
08.2016 - 12.2023
Certificate - Consumer Care And Communication
The Dux Academy of Healthcare
Certificate - Office Management
The Dux Academy of Healthcare
High School Diploma -
Highschool Diamantveld
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