Samantha Wells
Drysdale,Vic
Summary
Organized and dedicated Administration Officer with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
26
26
years of professional experience
Work History
Adminstration
Department Of Education
10.2017 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Recorded expenses and maintained accounting records.
Veterinary Receptionist and Nurse
Bellarine Veterinary Practice
02.1997 - 02.2018
- Fielded phone calls from pet owners, answered questions and delivered messages for veterinarians
- Maintained office and waiting room, keeping common areas clean
- Answered owner animal health questions and advised on best practices
- Triaged incoming patients to determine treatment needs and urgency of care.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival
- Coordinated patient scheduling, check-in, check-out and payments billing.
- Assigned & managed the monthly nurse roster which was approx 60 staff across 6 clinics with up to 8 roles at each clinic.
Education
Certificate IV Veterinary Nursing - Veterinary Nursing
Box Hill TAFE
Box Hill, VIC1995
Skills
- Customer/Parent interaction
- Bookkeeping Support
- Student Records Management
- Call Transfers
- Office supplies and Inventory
- Records Maintenance
- Front Desk Operations
- Staff Meetings
- Schedule / Calendar Coordination
- Employee Training
- Records Transmission
- Effective Multitasking
- Reading Comprehension
- Record Processing
- Scheduling
- Workflow Optimization
- Typing and Filing
- Telephone Etiquette
- Client Relations
- Paperwork Coordination
- Reception Area Maintenance
- Cash Management
- Appointment Scheduling
- Sound Judgment
- Verbal and Written Communication
- Teamwork and Collaboration
- Adaptable and Flexible
- Staff Leadership
- Organization and Time Management
Timeline
Adminstration
Department Of Education
10.2017 - Current
Veterinary Receptionist and Nurse
Bellarine Veterinary Practice
02.1997 - 02.2018
Certificate IV Veterinary Nursing - Veterinary Nursing
Box Hill TAFE
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