Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Woodward

TUNCURRY,NSW

Summary

Dedicated and passionate Care Service Employee with 12 years at GLAICA PTY LTD, excelling in dementia care, and compassionate support. Proven ability to enhance resident satisfaction through effective communication and advocacy. Provides individualised care and support to those in her care and is adaptable to diverse and complex patient needs, fostering a culture of excellence and quality improvement in care delivery.


Overview

13
13
years of professional experience

Work History

Care Service Employee

GLAICA PTY LTD
12.2012 - 10.2025
  • Assisted residents with meeting their ADL's, while promoting independence and dignity.
  • Delivering person centred care that aligns with the resident's wants, needs and care plan.
  • Assisting with meal service, including assisting with safe feeding and encouraging optimal nutrition and hydration intake.
  • Improved resident satisfaction by providing compassionate care and addressing individual needs.
  • Demonstrated adaptability by effectively managing diverse patient populations with varying levels of care requirements.
  • Maintained accurate records, ensuring proper documentation of patient information and care interventions provided. Including progress notes, AN-ACC documentation and charting.
  • Documented changes in resident conditions accurately for effective communication with the care team and ensuring timely communication of relevant patient updates with other members of the healthcare team, fostering a coordinated approach to care delivery and enhancing overall effectiveness.
  • Developed trusting relationships with patients through active listening skills, genuine compassion, and consistent follow-through on commitments made during conversations.
  • Collaborated closely with registered nurses while providing direct care which contributed towards better clinical decision-making processes resulting in improved care outcomes.
  • 12 years of experience in Memory Support Units and in high care needs area.

Team Leader

GLAICA
09.2014 - 06.2024


  • Supervised and was Team Leader for up to 45 residents and 6-8 staff on a regular basis.
  • Reporting directly to the assigned RN or the clinical management team.
  • Mentored coworkers, fostering professional development and promoting a culture of excellence in care delivery.
  • Increased patient satisfaction by providing compassionate care and addressing individual needs.
  • Performed wound care and dressing changes, promoting timely healing and preventing infection.
  • Supported wound care management under the supervision of an RN, contributing to improved healing outcomes.
  • Maintained accurate records of medication distribution, ensuring adherence to regulatory standards and improving audit readiness.
  • Conducted regular inventory checks of medications and supplies, optimizing stock levels and reducing waste.
  • Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
  • Attended to medication rounds with a webster pack based medication delivery service.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioural changes.
  • Upheld strict confidentiality standards, safeguarding sensitive patient information at all times during recordkeeping duties.


Education

Cert III Aged Care

TAFE
Tuncurry, NSW
12-2012

Skills

  • Dementia care
  • Behavioural Support and Management
  • Compassionate care and empathic
  • Adaptability and flexibility
  • End-of-life care
  • Quality improvement
  • Advocacy for those in my care
  • Multitasking and organization
  • Strong ethics

Timeline

Team Leader

GLAICA
09.2014 - 06.2024

Care Service Employee

GLAICA PTY LTD
12.2012 - 10.2025

Cert III Aged Care

TAFE

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Samantha Woodward