SAMANTHA YARROW
Lawnton,Australia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Integrity and leadership skills. Applies knowledge and abilities to positively impact teamwork. Flexible in different situations and dynamic conditions.
Overview
21
21
years of professional experience
Work History
Housing Officer - Applicant and Tenancy Management
Department of Housing
04.2006 - Current
- Allocations and Pathways Planning
- Acting Senior Housing Officer - Tenancy Management, Allocations and Pathways Planning
- Acting Senior Housing Officer - Brisbane Regional Property Inspection Team
- Managed daily administrative tasks to support smooth office operations.
- Assisted in developing training materials for new hires and ongoing staff education.
- Maintained accurate records and files to ensure compliance and facilitate reference.
- Implemented process improvements to enhance workflow efficiency within the team.
- Championed for continuous improvement in myself and within the team.
- Represented the organization at external events and conferences.
Traineeship at Housing Service Centres
East Coast Training
04.2005 - 04.2006
- Contributed to Brisbane Suburb Improvement Strategy by coordinating community engagement initiatives
- Managed special projects and customer intake processes to streamline service delivery
- Completed Business Certificate III program
Housing & Senior Housing Officer, Pathways Team
Department of Housing
- Managed telephone and front counter enquiries to provide timely assistance and connect clients with necessary services
- Processed bond loan and rental grant applications to facilitate housing assistance for clients
- Conducted pathway planning discussions, interviews and regular reviews of client files to ensure accuracy and compliance
- Contributed innovative ideas and solutions to enhance team performance and outcomes
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services
Senior Housing Officer,BR Property Inspection Team
Department of Housing
, Australia
- Home Visit and Outreach Safety Assessments
- Annual Property Inspections
- Condition Appraisal Inspections
- Daily Safety Stand Up Meetings
- Strengthened team dynamics through open communication and cooperation.
- Facilitated referrals to support services.
- Managed accurate data entry into databases and handled email correspondence efficiently.
- Content Manager Digital Filing
Housing Officer, Tenancy Management
Department of Housing
- Arrears Management Notices, Statements of Account, and reporting to Customer Service Manager
- Attending Small Claims Tribunal as Department Representative
- Assessed pet applications to ensure compliance with tenancy agreements and promote responsible pet ownership
- Reviewed temporary absence applications for eligibility
- Managed neighbourhood complaints to resolve issues and foster positive community relationships
- Assessment of Succession of Tenancy Applications
- Assessment of Rent Payment Forms (Bank or Centrelink)
- Reviewed tenancy transfer requests for approval
- Notice of Intentions to Leave and Handling Deceased Estates
Senior Housing Officer, Allocations Team
Department of Housing
- Acting Senior Housing Officer and Housing Officer roles
- Managed public rental allocations efficiently
- Oversaw public rental sign-ups process for new tenants
- Executed void processing tasks accurately
- Managed void debt maintenance to ensure accurate records
Housing Officer, Property Management
Department of Housing
- Charged occupied and vacant maintenance debts to tenant accounts, ensuring accurate billing and account management
- Debt Review assessments and recommendations
- Assist with Two to Attend Annual Property and Condition Appraisal Inspections
- Void Processing
Upskill Tasks and Responsibilities
Department of Housing
- Led a small team of staff in daily operations.
- Collated monthly statistics to support operational decision-making
- Managed complex customer enquiries and interviews to resolve issues and improve client satisfaction
- Assess recommendations for approval of Ineligible Submissions and Priority Allocation Reviews
- Assess and process requests for Bond Loan Ineligible Submissions
- Manage and lead staff - Annual Development Plans and Job Shadowing
- Researched and collated information for Ministerial briefs and appeals to inform policy discussions
- Coordination of Housing Service Centre Operational Planning
Social Club
Department of Housing
- Coordinated fundraising events through raffle organization, enhancing community engagement and support
- Organized social events, including Christmas parties and mid-year gatherings, to foster workplace camaraderie
Education
Senior Certificate - Year 12
Clontarf Beach State High School
Clontarf, QLDCertificate III - Business
Brisbane North Institute of TAFE
Bracken Ridge, QLDSkills
- Tenancy management
- Allocations planning
- Compliance management
- Property inspections
- Community engagement
- Customer service
- Team leadership
- Effective communication
- Training development
- Problem solving
- Teamwork building and collaboration
- Innovation and creativity
- Cultural awareness
- Risk assessment
- De-escalation techniques
- Goal setting
- Multitasking
Driver License
088 668 664, CA, Open
Training
- Aboriginal and Torres Strait Islander
- Annual Property and Conditional Appraisal Inspections
- Culture Competence Code of Conduct
- Conflict of Interest
- De-Escalation and Personal Safety
- DoH Core Inclusion Course
- Disability Awareness
- Health, Safety and Wellbeing
- HPW Information Security
- Introduction to Procurement
- Mobile Duress Testing
- Property Management
- Public Sector Ethics
- Recognise, Respond and Refer
- WHS Risk Management
- Workplace Behaviour
References
- Nathan Tapusoa, Senior Housing Officer, Department of Housing
0433 847 371, nathan.tapusoa@hpw.qld.gov.au
- Ronza Zerez, Senior Housing Officer, Department of Housing
0451 345 718, ronza.zerez@hpw.qld.gov.au
Timeline
Housing Officer - Applicant and Tenancy Management
Department of Housing
04.2006 - Current
Traineeship at Housing Service Centres
East Coast Training
04.2005 - 04.2006
Housing & Senior Housing Officer, Pathways Team
Department of Housing
Senior Housing Officer,BR Property Inspection Team
Department of Housing
Housing Officer, Tenancy Management
Department of Housing
Senior Housing Officer, Allocations Team
Department of Housing
Housing Officer, Property Management
Department of Housing
Upskill Tasks and Responsibilities
Department of Housing
Social Club
Department of Housing
Senior Certificate - Year 12
Clontarf Beach State High School
Certificate III - Business
Brisbane North Institute of TAFE