Samara Lennon
Summary
Dedicated Customer Service Representative known for proficient management expertise, problem-solving abilities and knowledge of service delivery. A collaborative team player with excellent communication skills; seeking to leverage personal expertise and strive for growth in new professions. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
5
5
years of professional experience
Work History
Childcare Educator
Wondall Heights State School
04.2023 - Current
- Engaged with children on individual basis to build positive relationships and promote learning.
- Documented behaviour, development and learning of children to enable tracking history and maintain accurate records, managing approximately 120 children per day.
- Prepared children for seamless transition to their next level of education by focusing on key foundational skills in literacy, numeracy, and social-emotional development, promoted interpersonal skills, creating and teaching Auslan clubs.
Party Host/ Playground Coach
The Jungle Adventure Play
06.2022 - Current
- Coordinated with vendors to ensure timely delivery of food, beverages, and other supplies necessary for successful parties, whilst coordinating functions ranging from 10 to 100 occupancies.
- Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
- Acted as a strong brand ambassador by maintaining a professional demeanour at all times while representing the company during events, involving birthday parties and executive functions.
All Rounder
Subway
05.2020 - 01.2022
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked closely with shift manager to solve problems and handle customer concerns.
Christmas Casual
Typo
10.2019 - 01.2020
- Managed inventory effectively, ensuring timely replenishment of high-demand items during the holiday season.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Waitress
Banter coffee house
03.2019 - 12.2019
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Norman Park State School
Brisbane Bayside State College
Bachelor of Science - Biomedicine
University of Queensland
Skills
- Conflict Resolution
- Customer Service
- Public Speaking Confidence
- Time management mastery
- Networking prowess
- Efficient under pressure
- Caring and Empathetic Demeanour
- Attention to Detail
- Flexible and Adaptable
Hobbies
- Mentoring/Coaching
- Networking
- Fitness/Health
- Language Learning
- Event Planning
References
- Wondall Heights State School, Jazmin (Senior educator)
0411803822
- The Jungle Adventure Tribe, Gabrielle (Events manager)
0447713610
Timeline
Childcare Educator
Wondall Heights State School
04.2023 - Current
Party Host/ Playground Coach
The Jungle Adventure Play
06.2022 - Current
All Rounder
Subway
05.2020 - 01.2022
Christmas Casual
Typo
10.2019 - 01.2020
Waitress
Banter coffee house
03.2019 - 12.2019
Norman Park State School
Brisbane Bayside State College
Bachelor of Science - Biomedicine
University of Queensland
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