Sameer Syed
Quinns Rock,Perth
Summary
I am a distinguished professional with extensive expertise in the implementation and delivery of government programs, operational support, stakeholder management, and administration with a demonstrated footprint of success. I have a clear ability to think strategically and employ critical decision making and detailed knowledge to develop, implement and evaluate strategies. I am solution-driven, and detail orientated and have been commended on my clear ability to work exceptionally well under pressure and changing dynamics. I have exceptional stakeholder engagement skills, driven by my proficient interpersonal and communication skills, in addition to my ability to effectively negotiate and influence consumers, senior executives, government agencies, and the general community. I have recently moved to Perth and am looking to bring my bespoke public sector skills to Western Australia.
Overview
6
6
years of professional experience
Work History
Review Officer
Department of Justice and Community Safety (Fines Victoria)
Melbourne , VIC
01.2023 - Current
- Demonstrated distinguished administrative expertise to apply the Fines Reform Act, 2014, in alignment with government agendas, showcasing a strong understanding of legal frameworks and their practical application in a public-facing environment.
- Applied investigative skills and professional judgment in accordance with the Standards of Service, rules, policies, and guidelines to achieve best-for-business outcomes, effectively managing cases and ensuring compliance with regulatory requirements.
- Handled sensitive determinations for payment arrangements and enforcement review applications, utilizing effective stakeholder liaison to manage general inquiries and resolve complex issues with fairness and transparency.
- Provided accurate and timely advice and liaised with other Fines Victoria units, Victoria Police, enforcement agencies, and other stakeholders on infringement matters and other issues within the jurisdiction of Fines Victoria to ensure consistency in intervention strategies.
- Assisted in the development, implementation, and monitoring of legislation, policies, practices, and procedures, contributing to the effective operations of Fines Victoria in a highly regulated environment.
- Managed public queries regarding the status of fines, building rapport and managing relationships with members of the public, including those with heightened concerns, through effective communication and empathy.
- Contributed to community education initiatives by representing the Department of Justice and Community Safety in public incursions and outreach programs. Engaged directly with community members to educate them on safe driving practices and infringement processes, fostering compliance and a better understanding of the fines system. Utilized insights gained from these interactions to inform policy development and enhance educational materials.
- Supported the development and implementation of policies and procedures, contributing to the enhancement of legislative and operational frameworks. Engaged in continuous improvement initiatives to streamline processes and improve service delivery in a highly regulated environment.
- Led investigative efforts using professional judgment to resolve complex cases in accordance with service standards, rules, policies, and guidelines. Utilized analytical skills to identify trends and develop strategies for effective case management, aligning with best practices and stakeholder expectations.
Acting Team Leader and Support Officer
Department of Justice and Community Safety (COVID19 Quarantine Victoria)
08.2021 - 01.2023
- Lead the entry/exit of return travelers and community members who are quarantined
- Conduct regular monitoring of Resident floors and accurate record-keeping of activities
- Efficient delivery of administration, operational support, and reception services to ensure that Forensic Intervention Services are sufficiently resourced and operating effectively
- Act as an escalation point to resolve operational support and client service delivery issues
- Employ outstanding communication and interpersonal skills to effectively work with a team of 50 members and other stakeholders, including police, contractors, and hospitality staff
- Provision of positive leadership and direction within a high-capacity environment to ensure the level of service provided is delivered at the highest standard of professionalism
- Monitor service delivery standards, identify emerging service delivery trends and issues, and employ strategic thinking to recommend appropriate and timely solutions to these issues
- Overseeing the operations/activities as a frontline member for hotel quarantine facilities
- Operated by CQV to ensure Infection Prevention and of government programs, operational support, stakeholder management, and administration with a demonstrated footprint of success
- I have a clear ability to think strategically and assist with the coordination of physical assets, including the oversight of the vehicle fleet booking system, coordination of locker resources, and program and interview rooms
- Lead quality improvement activities, including updating procedural manuals policies.
Customer Service Supervisor
David Jones
02.2020 - 07.2021
- Supervision of a multidisciplinary team to deliver outstanding customer service and drive sales
- Supported management with operations in the department, both in-store and online
- Initiated customer returns, exchange, and click and collect processes to instore departments
- Employed outstanding communication and conflict resolution skills to resolve customer complaints and escalate them with necessary stakeholders as required
- Prepared end-of-day reports and coordinate with head office to ensure financial viability
- Recruited, trained, and mentored staff to enhance capabilities and drive productivity
- Consistently updated knowledge of policies and procedures to ensure compliance
- Employed marketing and consumer behaviors knowledge to undertake store merchandising
- Application of CRM software to gain insights and deliver an outstanding customer experience.
Sales Expert
David Jones
11.2018 - 01.2020
- Provision of exceptional customer service to drive sales and enhance customer retention
- Educated customers on the features and benefits of specific product ranges
- Ensured the visual merchandising standards were consistent and aligned with seasonal directives, store policies and procedures, and different brand requirements
- Worked with senior managers, suppliers, and stakeholders to exceed KPIs
- Inventory/stock management, processed warranty claims, and minimizing stock loss
- Trained and mentored staff to increase product knowledge and customer service skills
- Consistently undertook training and development opportunities to improve capabilities
- Lead quality improvement activities to increase efficiencies and store operations
- Collaborated with senior management in achieving organisational and store goals.
Education
Mini MBA -
Australian Institute of Management
01.2024
Certificate III Public Administration -
Box Hill Institute
01.2022
Bachelor of Business Administration -
Bahria University
01.2015
Skills
- Project Management
- Communication and Interpersonal Skills
- Stakeholder Engagement and Relationship Management
- Analytical and Conceptual Skills
- Community Education and Engagement
- Policy Development and Implementation
- Cultural Competence and Inclusivity
- Leadership and Development
- Event Coordination and Facilitation
- Public Speaking and Presentation Skills
- Research and Data Analysis
- Adaptability and Problem-Solving
- Writing and Content Development
- Strategic Planning and Implementation
- Digital Literacy and IT Proficiency
- Compliance and Regulatory Knowledge
Volunteer Experience
Fundraising Coordinator, Undertook fundraising activities to raise funds for underprivileged people in Pakistan., Worked with a team of people from all different walks of life to provide community support., Awarded a letter of appreciation for my services and dedication to improving outcomes., Developed policies, and programs and implemented projects to achieve fundraising goals., Employed outstanding communication and interpersonal skills to manage expectations of stakeholders, provide evidence-informed information and influence individuals to donate., Current elected HSR for my designated work group.
Timeline
Review Officer
Department of Justice and Community Safety (Fines Victoria)
01.2023 - Current
Acting Team Leader and Support Officer
Department of Justice and Community Safety (COVID19 Quarantine Victoria)
08.2021 - 01.2023
Customer Service Supervisor
David Jones
02.2020 - 07.2021
Sales Expert
David Jones
11.2018 - 01.2020
Mini MBA -
Australian Institute of Management
Certificate III Public Administration -
Box Hill Institute
Bachelor of Business Administration -
Bahria University
Similar Profiles
Michelle RojoMichelle Rojo
Employment Pathway Broker - North Area Victoria (VPS5) at Department Of Justice And Community Safety VictoriaEmployment Pathway Broker - North Area Victoria (VPS5) at Department Of Justice And Community Safety Victoria
Sarah MacdonaldSarah Macdonald
Operations Manager at Department Of Justice And Community Safety VictoriaOperations Manager at Department Of Justice And Community Safety Victoria
Jacinta BrayJacinta Bray
Prison Officer at Department Of Justice And Community Safety VictoriaPrison Officer at Department Of Justice And Community Safety Victoria