Samira Salim
Summary
Proven track record in enhancing customer satisfaction and safety, demonstrated during tenure at Royal Air Maroc. Skilled in advanced baking techniques and adept at managing crises with composure. Increased retention rates significantly by excelling in communication and service delivery, showcasing flexibility and adaptability.
Overview
6
6
years of professional experience
Work History
Flight Attendant
Royal Air Maroc
08.2007 - 08.2009
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Customer Service Executive
Edge Call Maghreb Group Phoneo
02.2004 - 05.2007
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Education
Diploma - Pâtisserie
Centre Atlantique Formation
Casablanca 05.2023
Diploma - Customer Service
Institut De Technologie Appliquée
Casablanca 06.2004
One Year Certificate - English Language And Literature
University of Sciences Ain Chock
Casablanca 06.2002
Year 12 Graduation -
Ibn El Haytam High School
Casablanca 06.2001
Languages
Arabic
Native or Bilingual
French
Full Professional
English
Professional Working
Timeline
Flight Attendant
Royal Air Maroc
08.2007 - 08.2009
Customer Service Executive
Edge Call Maghreb Group Phoneo
02.2004 - 05.2007
Diploma - Pâtisserie
Centre Atlantique Formation
Diploma - Customer Service
Institut De Technologie Appliquée
One Year Certificate - English Language And Literature
University of Sciences Ain Chock
Year 12 Graduation -
Ibn El Haytam High School
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